Associate

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Associate

Cebu

Cebu State

12/3/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Q͏ualifications

Graduates or undergraduates with at least 2 years of college and able to provide a Transcript of Records (TOR). Senior High School (SHS) graduates under the new curriculum English Proficiency: CEFR B2 or higher; preferred C1 for premium support Typing speed test of 30-40 wpm Strong communication and interpersonal skills Familiarity with AI/Gen AI tools (e.g., chatbots, virtual assistants, automated ticketing systems) and ability to leverage them for faster and more accurate customer support. Basic understanding of AI-driven workflows in customer service environments is a plus Ability to work flexible shifts, including nights, weekends, and holidays. Professional demeanor and customer-first attitude At least 1 year experience in Customer Service preferably travel/hospitality  R͏oles and Responsibilities

Handle customer inquiries related to flight schedules, bookings, cancellations, and rebookings. Assist with