TUPSS Franchise Consultant Alexandria, VA (Northern VA Territory)

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The UPS Store, Inc. (TUPSS) Franchise Consultant (FC) supports franchisees within a designated territory throughout their franchise lifecycle. They optimize revenue by collaborating with franchisees to develop quarterly/annual business plans, including sales, marketing, financial goals, and action plans. FCs conduct quarterly store evaluations to ensure compliance with brand standards and operational procedures. They build relationships, provide training, coaching, and communication to franchisees to enhance customer experience and drive growth. FCs assist with franchise renewals, ownership transfers, relocations, new buildouts, remodels, store placements, merchandizing and business transitions. They plan convention style networking meetings to educate, set direction, foster engagement, and share best practices. Territory Coverage includes Alexandria, Arlington, Mount Vernon, Montclair, Annandale, McLean, Hunter Mill, Sterling, Ashburn, Gainesville, Centreville, Sully, Chantilly, and other surrounding NORTHERN VA locations. Territory will also include Washington, DC. This role will require a lot of driving, so we prefer applicants who currently reside in Northern VA or DC area. Key Responsibilities and Duties Provides franchisees with professional guidance on marketing, sales growth, pricing strategy, financial reporting, and operations to achieve their growth objectives. Conducts regular evaluations and analysis to assess center and franchisee performance, identifying areas for continuous improvement. Trains and coaches franchisees in using financial benchmarks, TUPSS resources, and tools to analyze and optimize business performance. Acts as the main point of contact between TUPSS Solution + Support Campus, UPS, vendors, area franchisees, and franchisees, addressing concerns and questions and ensuring timely support and follow-up. Identifies and addresses operational and financial issues impacting franchisee success. Ensures franchisee adherence to policies, procedures, and brand standards. Maintains regular communication to monitor progress and ensure timely completion of training requirements and creates a compelling vision that drives adoption and gains buy-in. Supports TUPSS franchisees and works with TUPSS Solution + Support Campus to manage timelines for ownership transfers, relocations, new store buildouts, remodels, and franchise renewals. Plans and conducts regular convention style network meetings, coordinating with regional teams and vendors. Utilizes and shares best practices for operational improvements, training, merchandising, local marketing, prospecting, and overall franchise management to increase revenue and profit. Develops professional skills through company and industry-related resources, including on-site training, bi-annual conventions, regional meetings, industry association events, and sponsored training opportunities.

QUALIFICATION Bachelor’s degree in business, management, or a related field   EXPERIENCE QUALIFICATION 5+ years of experience in Restaurant or Retail Operations, Franchising, Business Consulting, or a related field REQUIRED KNOWLEDGE, SKILLS or ABILITIES Encourages participation and open communication, achieves consensus, when necessary, keeps participants engaged and focused, identifies conflicts, and provides constructive feedback. Understands franchise structures and