Senior PCB Loan Servicer

Summary Under limited supervision, uses specialized knowledge and skills obtained through education and experience to perform an array loan servicing activities, for Private Client Residential Mortgages, Home Equity Lines of Credit and Securities Based Lines of Credit. Works closely the department supervisor, and management, to ensure established processing timeframes are met and the department remains fully compliant with all rules/regulations instituted by the firm and various regulatory bodies. Interaction with High Net Worth clients, requiring a high degree of specialized handling, with an attentiveness to client needs, is required. Detailed instructions, procedures, and guidelines are provided to perform a variety of tasks that require evaluation, originality or ingenuity to make decisions. Recommends solutions to problems, with varying level of complexity, to management. Serves as a point of escalation for issues unable to be resolved by Loan Servicers. Extensive contact with both internal and external customers is required to obtain, clarify and provide facts and information or identify, research, and resolve problems while providing a world-class client experience.

Essential Duties and Responsibilities   Maintains loans in the servicing system according to established procedures.    Processes amendments and modifications to retail loan accounts.    Handles escalations via phone, email, or the contact management system   through to   resolution.    Executes loan servicing responsibilities related to retail loan maintenance and monitoring.    Mitigate regulatory, credit, operational, and reputational risk to the firm by following established policies and procedures    Performs daily quality assurance reviews of Loan Servicer journal, check, and advance batches    Establishes parallel monitoring processes and controls to ensure regulatory requirements are met.    Performs system audits of loan information.    Prepare and send mortgage satisfactions to the counties for recording and mail PIF documents to client    Decision client records against known sanction and enforcement lists for compliance with OFAC, Patriot Act, and AML directives    Ensure compliance with FDPA regulation by actively   monitoring   for adequate flood insurance coverage    Institute the force placement of hazard and/or flood insurance as needed to mitigate risk from potential loss events    Prepare and review standard legal documents such as subordinations and modifications for accuracy.    Assists   with loan collections activity including review of various delinquency reports and correspondence with clients and Financial Advisors, proactively, to   solicit   past due payments before adverse action occurs,    Assists   customers with inquiries,   issues   or servicing requests.    Reviews assigned loan general ledger accounts to   identify   and resolve unusual or irregular transactions.    Assists   to train   others.    Performs other duties and responsibilities as assigned.     Knowledge of   Fundamental accounting concepts,   practices   and procedures.    Multi-state retail loan servicing practices.     Skill in   Reviewing and interpreting commercial and retail loan terms and documentation.    Identifying unusual transaction activity, interest accrual   discrepancies   and regulatory discrepancies.    Preparing spreadsheets and creating formulas.    Reconciling bank and general ledger accounts.    Operating standard office equipment and using required software applications to produce correspondence, electronic   communication   and   maintain   spreadsheets and databases.   Ability to   Identify   and recommend changes to standard procedures when required by specific situations and circumstances.    Identify   and recommend solutions to routine loan accounting and loan servicing issues.    Make routine decisions.    Communicate