Business Support Specialist, Media and Serum

Requisition Number: 77095   The company built on breakthroughs. ​   Join us.​                                                                                Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​     How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​     ​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​      ​Come break through with us.   As a leading developer, manufacturer, and global supplier of scientific laboratory products for 100 years, Corning’s Life Sciences segment collaborates with researchers seeking new approaches to increase efficiencies, reduce costs and compress timelines in the drug discovery process. Using unique expertise in the fields of materials science, surface science, optics, biochemistry and biology, the segment provides innovative solutions that improve productivity and enable breakthrough discoveries.   Scope of Position: Reporting to the Business Manager, Serum, the Assistant Product Line Manager, Serum has global commercial responsibility for Corning’s Serum product portfolio. The position requires interaction with individuals in all areas of Corning including Sales, Technical Support, Order Management, Forecasting, Inventory Control, Manufacturing, Supply Chain Management, Quality, Regulatory Affairs and R&D to assure that customers’ needs are met.  The successful candidate will understand the sales process from initial customer contact through successful use of Corning products in the different workflows in the Pharmaceutical, Academia and Research segments that require Media & Serum product in cell culture applications. The Business Support Specialist in collaboration with the Business Manager will be the champion of new product development working with customers, technical service, the sales team, R&D and applications development to identify new applications and product solutions to commercialize new product opportunities.   Day to Day Responsibilities:

Support serum reserves process - work with factory to monitor and maintain to ensure that the business has material to fulfill customer orders while monitoring inventory levels. Match available inventory to customer specifications based on product attributes. Maintain effective communications with global sales and marketing groups to support customer requests Meet regularly with key departments to support the business and ensure alignment - Finance, Manufacturing, Supply Chain, and Forecasting Departments Manage tracking of product line performance according to key metrics Work closely with Down Stream Marketing to develop marketing content and collateral Support forecasting and demand planning process Monitor inventory to ensure products do not go out-of-stock Maintain & track top opportunities weekly for commercial review & updates Alignment with manufacturing on demand schedule to support customer and market needs. Assist in the development of sales enablement tools and training programs for the CLS sales organization and channel partners Review and approve product pricing for opportunities and RFQ’s based on the unique requirements of each opportunity Work with the data team to optimize data analytics, KPI’s and dashboards to support business objectives. Work closely with Finance to support and manage product cost controls, updates and changes Work closely with the product pricing team to