Digital Business Analyst

Digital Business Analyst Location: Birmingham / Full-time fixed term contract role Drive growth. Build relationships. Shape the future of insurance. At Markel, we don’t just provide insurance, we empower people and businesses to move forward with confidence. Now, we’re looking for a commercially driven Business Development Manager to help us grow our Network partnerships and bring our specialist solutions to life across the UK.

We are seeking a skilled, experienced E Trade Business Analyst to join our team. The E Trade Business Analyst will be responsible for the design, development and embedding the generic elements of our functionality, test management and continuously improving our e-commerce routes to market. The ideal candidate is detail-oriented, analytical, and has a deep understanding of customer behaviour. The goal is to improve the online quote, bind, amend and renewal experience of our customers and boost sales performance. What You’ll Be Doing: Analyse and understand the business’s needs and goals in relation to our online presence and functionality. Develop and implement strategies to improve the performance of e-commerce platforms. Work with cross-functional teams to ensure e-commerce strategies align with overall business objectives. Conduct research on customer behaviour and market trends to inform e-commerce strategies. Recommend technology solutions to improve online customer experiences and business operations. Perform regular testing and analysis of the e-commerce capabilities to identify areas for improvement. Create detailed reports and presentations on e-commerce performance for business stakeholders. Work closely with IT and marketing teams to ensure seamless integration of e-commerce platforms and strategies. Ensure compliance with laws and regulations pertaining to e-commerce operations. What You’ll Bring: Proven experience as a Business Analyst, preferably in e-commerce and particularly Acturis and Insurer Extranet platforms. Strong understanding of business strategies, excellent analytical skills, and a good knowledge of e-commerce technologies. Proficiency in data analysis and the ability to interpret and use data to drive decision-making. Excellent communication and presentation skills. Ability to work collaboratively with cross-functional teams. Detail-oriented and highly organized Knowledge of customer behaviour and market trends. Ability to perform competitive analysis and identify market trends. Strong problem-solving skills and the ability to think critically. What’s In It For You: Competitive salary + bonus scheme 25 days holiday (plus bank holidays), with buy/sell options Comprehensive benefits including private medical, dental, life assurance & income protection Excellent career development opportunities and learning support Flexible working options to support your work-life balance Ready to Make an Impact? If you’re ready to take ownership, grow relationships, and make a real impact in a dynamic, people-focused organisation - we’d love to hear from you. Apply now and help us build something exceptional. What we hope you’ll do next: Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you. Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in