O2C Senior Specialist, Collections

O2C Senior Specialist, Collections Full-time State/Province: Philippines Business Group: DCS Legal Entity: AECOM Global Business Services - Philippines ROHQ Business Line: Geography OH Work Location Model: Hybrid Operating Group: Group Support Primary Location: PH - Taguig City, Bonifacio Stopover Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Manage daily collections activities involving monitoring of portfolio within agreed service level agreement. Prepare and present reports on collection activities and progress. Perform proactive calls and emails to clients to discuss their outstanding invoices Assist the Team Leader to manage the debtor lifecycle and in bringing down the company’s days sales outstanding. Investigate historical data for debts and bills. Process unallocated receipts, refunds and adjustments. May be involved in selected process transition activities. Participate in various stakeholder meetings. Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution. Perform varied simple periodic and ad hoc tasks as assigned by the Team Leader or Manager. Address critical issues with the guidance of Team Leader within the prescribed turn-around time. May support Team Lead in data gathering and report generation. Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues. Perform transition-related activities such as process training & desktop procedures creation. Support selected simple process improvement initiatives to streamline processes.

Bachelor’s degree in Accounting/Finance or equivalent relevant courses 5+ years of relevant professional experience in Collections Advanced proficiency in MS Office tools Advanced knowledge and understanding of accounting standards and procedures and internal controls Experience working with ERP & CRMs e.g. Oracle, SAP, Service Now and Salesforce Experience in process improvements and other transformation activities is an advantage Experience in process migration/transition is a plus Experience working in a global engineering and consulting firm or similar in a shared service/BPO environment is preferred Must be amenable to work on fixed night shifts and 3 days onsite per week.

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