American Girl Franklin Location Retail Lead- Full Time with Benefits

American Girl Franklin Location Retail Lead- Full Time with Benefits Full-time Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. The Team: The Retail Lead position is part of the American Girl Nashville management team. Job Description The Opportunity: The American Girl Nashville retail store is looking for a dynamic individual as a Retail Lead to assist the sales manager with daily operations, including providing leadership and direction to the department and providing a high level of selling and customer service to American Girl guests. What Your Impact Will Be: Support the retail sales manager in all business functions including, but not limited to merchandise management, business analysis, and staff development. Execute supervisory duties, including floor presentation visual standards, coaching and motivating staff, monitoring business and stock levels in the department, communicating with management, maintaining communication and coaching binders, preparing staff schedule for ensuring adequate floor coverage, motivating team members to meet or exceed sales goals, tracking sales performance analyzing results for management, and delegating responsibilities to the team to improve work flow and increase staff skills. Lead by example by delivering exceptional and engaging customer service to ensure an excellent guest experience. Fulfill responsibilities of the Manager on Duty by overseeing the sales floor and solving customer service concerns as they arise. Qualifications What We’re Looking For: Demonstrated ability to work with a broad and diverse work force. A strong customer service background, with lead/supervisory experience, preferred. Excellent communication (both verbal and written) and organizational skills are essential. Must enjoy children and possess a warm and friendly demeanor. Well-developed computer skills essential; must be a skilled user of Microsoft Excel, Outlook and Word. Ability to work a flexible schedule including nights, weekends and holidays. Mattel is an Affirmative Action/Equal Opportunity Employer F/M/Disability/Vet Additional Information What It’s Like to Work Here: American Girl is subsidiary of Mattel, a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors: We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower. We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking. We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results. Who We Are: American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com ), a leading global toy company