Senior ServiceNow Architect

Senior ServiceNow Architect Full-time State/Province: Texas Business Group: Corporate Legal Entity: AECOM Technical Services Inc Business Line: Corporate Work Location Model: Hybrid Operating Group: Corporate Primary Location: US - Dallas, TX - 13355 Noel Road Compensation: USD 150000 - USD 190000 - yearly Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

AECOM is seeking a Senior ServiceNow Architect to define and drive the technical direction of our global ServiceNow platform. This role will serve as the senior technical authority for platform architecture, solution design, engineering standards, and long-term scalability. You will partner with platform leadership, engineers, enterprise architects, security teams, business stakeholders, and strategic vendors to modernize capabilities and deliver secure, scalable, and maintainable solutions. This is an opportunity to shape a critical enterprise platform, influence high-impact decisions, and advance automation, AI, and digital employee experiences across a global organization.

This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work, to be based from either Houston or Dallas, TX.

Architectural Strategy: Define the enterprise ServiceNow technical roadmap, design standards, governance controls, and reusable solution patterns. Solution Design: Lead the architecture and technical design of complex ServiceNow implementations, integrations, workflows, and platform enhancements. Platform Health & Governance: Champion scalable, upgrade-safe solutions by promoting out-of-the-box capabilities while minimizing unnecessary customization and reducing technical debt. Integration Architecture: Guide data and integration architecture across ServiceNow, CMDB, service mapping, IntegrationHub, MID Server, APIs, and connected enterprise systems. Innovation & AI: Evaluate and guide the adoption of modern capabilities including Now Assist, AI-enabled workflows, advanced analytics, and enterprise self-service. Technical Leadership: Advise platform leadership and business stakeholders while providing mentorship and architectural guidance to developers, engineers, and implementation partners.

Minimum Qualifications Bachelor’s Degree plus at least 10 years of ServiceNow experience, including 2 years of leadership experience, or demonstrated equivalency of experience and/or education. Experience defining ServiceNow architecture , technical standards, governance models, and scalable solution patterns within large, complex enterprise environments. Experience leading the technical design and implementation of enterprise ServiceNow solutions, integrations, workflows, and platform enhancements. Advanced knowledge of ServiceNow technologies, including JavaScript, Glide APIs, Flow Designer, IntegrationHub, REST APIs, MID Server, UI Builder, and Service Portal. Experience across multiple ServiceNow capabilities, such as ITSM, ITOM, ITAM, HRSD, CMDB, Employee Center, Service Portals, or workflow