Senior National Account Manager

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION:  Responsible for the day-to-day interaction, operations, and management of the largest clients within assigned group; may include Network branded card companies and program managers, industry leading payment processors, ISO’s, Payment Facilitators, and key strategic partners on an elevated level. Provide proactive and consultative support to maintain exceptional customer relations and expand the overall relationship. Key partner in managing issue resolution, product enhancements and advocating for the client with internal stakeholders at the Bank, including senior management, risk departments, IT, and operations/accounting. Also responsible for executive communication, process improvement, conducting certain risk management and operational responsibilities and partnering with external vendors on existing and new payment opportunities. Participate in organic growth strategies and opportunities; assist in evaluating opportunities, as needed, and play a role in the subsequent integration, management, and growth plans for new business. The role is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage the largest existing and new clients within assigned group. Manage and assist clients with solutions and enhancements for their programs. Implement program changes and work closely with a variety of business partners to bring the product/program to market. Manage enhancements and functionality rollouts for existing products/programs and services. Manage change requests, marketing requests and exception requests from clients. Participate in the development and maintenance of the strategic plan for the department. Works with cross-functional teams of internal and external business partners on complex issues related to product development, implementation and ongoing servicing. Deliver timely resolution of issues in partnership with business partners such as IT, Operations, Business Controls, Compliance Financial Crimes, Accounting and Vendors. Conduct research on competitor practices to ensure that our program’s products and services are completive in terms of features and pricing, and that quality service is being provided. Ensure that our programs are designed and managed to minimize both financial and reputational risk to the Bancorp. Monitor industry trends, including reading industry periodicals, web sites and other materials necessary to be an industry expert.

May be asked to lead/mentor other team members. May have responsibility in future for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Bachelor’s degree with an emphasis on Business, Finance or an equivalent combination of education and experience Minimum 6-8 years’ experience in Banking or Account Management Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame. Self-motivated.  Team-oriented. Works with minimal