Operations Manager

Why WM Canada? People are the driving force behind everything we do. From drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services that support communities across Canada. Whether you're starting your career, growing your expertise or taking the next step into leadership, you'll find opportunities to build a long-term future at WM Canada. We invest in our people through training, development and opportunities to grow because we believe great careers are built, not found. In fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from within. Lead people. Drive results. Make an impact. At WM Canada, leadership is about more than managing operations. It's about building teams, developing talent, driving performance and delivering services that communities rely on every day. As a leader, you'll have the opportunity to influence business outcomes while creating an environment where employees can thrive.

Develop high-performing teams Create a culture built on safety, accountability, collaboration and continuous improvement. Drive operational excellence Lead performance across safety, service, employee engagement and financial results. Shape what’s next Support strategic growth initiatives, operational innovation and long-term business success. Make decisions that matter Lead with autonomy while leveraging the resources and expertise of a North American industry leader. Build the next generation of leaders Coach, mentor and develop employees to help them reach their full potential. What you'll gain Continued leadership development opportunities Employee share ownership opportunities Retirement savings support Flexibility and a trust-based leadership culture The ability to influence meaningful business outcomes Why leaders choose WM Because they have the opportunity to lead large, impactful operations, develop exceptional teams and help people build rewarding careers. Lead where your decisions make a difference.

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees. Location: Wentworth Hauling - 117 Wentworth Court, Brampton ON L6T 5L4 Shift/Schedule: Tuesday to Saturday - 2:30am-12:30pm Essential Duties and Responsibilities Onboarding • Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties • Meet with new frontline employees daily to ensure consistent communication and support of onboarding. Developing • Provide timely and consistent touchpoints with frontline employees. • Regular review of best practices to enhance daily performance • Focus on understanding and progress of frontline employee career goals Coaching • Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success • Actively practice and seek feedback on coaching conversations. Mentoring • Lead by example to ensure safety practices are paramount with each employee and • Teaching and developing an understanding of the WM Way Performance Management • Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining. • Documents and maintains records required by regulatory agencies such as the Department of Transportation. Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate. Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

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Associate's Degree or in lieu of a degree Required or High School Diploma