Technical Service Analyst

Technical Service Analyst Company: Boeing Canada Operations Ltd Boeing Canada Operations Ltd. is seeking a Technical Service Analyst to support the Canadian Chinook Medium-to-Heavy Lift Helicopter Program (MHLH) reporting to the MHLH Technical Integration Manager working out of the Ottawa, Ontario office. The Technical Service Analyst will coordinate all customer technical support requests for MHLH fleet of aircraft.

Responsibilities: Act as the primary contact to manage/track all CH147 Chinook Helicopter technical requests concerning engineering support, non-standard repairs, scheduled maintenance and Integrated Logistics Support (ILS) products/services in support of CH147 Chinook fleet sustainment. Apply program level technical knowledge of engineering planning, supportability, scheduled maintenance to coordinate technical requests in support of CH147 Chinook fleet sustainment. Identify and develop performance metrics and compare actual results to baseline plan to assess performance, efficiencies, productivity and lessons learned. Review and staff engineering and supportability documents such as aircraft modifications, special inspections, engineering change proposal and dispositions. Utilize technical writing skills to develop and maintain engineering and airworthiness documentation and processes that support the MHLH program. Act as the primary focal coordinating all Quality documentation for Engineering and Integrated Logistics teams. Perform project management / data management activities to maintain technical workflow for Engineering/ILS teams. Possess strong leadership, team building and communication skills and adept at maintaining good relationships with all stakeholders/cross functional teams. Be able to perform assigned work with minimal direction and supervision. Actively participate in determining objectives of assignment; project plans, schedules, and independently arrange activities to accomplish those objectives. Skills & Requirements Customer service mindset. Technical writing. Diplomacy. Teamwork skills. Problem solving skills. Initiative. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options. Employer will not sponsor applicants for employment visa status.

(Required Skills/Experience): 4+ years of technical maintenance related experience and/or university graduate of an applicable Engineering Program. Experience with Microsoft Office (Teams, Word, Excel, Outlook and PowerPoint). Must be able to legally work in Canada. Must be eligible to handle US export-controlled data. Must consent to Canadian Government Controlled Goods Program (CGP) assessment. Must be eligible to obtain Secret Level II security clearance.

(Desired Skills/Experience): 6 + years of Aviation experience in Maintenance and/or Aerospace Engineering. Knowledge of the Royal Canadian Air Force Technical Airworthiness Policy. Post-Secondary education. Metrics Development Experience. Active Secret II Clearance. Conflict of Interest: Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process. Relocation: Relocation assistance is not a negotiable benefit for this position. Candidates must live in the