Human Resources Operations Coordinator (Temporary)

Career Area: Human Resources Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Join our Human Resources team and play a key role in supporting the business through HR customer service and complex administrative functions. In this role, you will help drive operational excellence by executing HR processes, supporting employees, maintaining compliance, and contributing to an exceptional employee experience.

Contributes to operational excellence in HR by efficiently and accurately executing processes related to employment compliance, payroll, absence management, time tracking, benefits administration, and employee data management. Provides an excellent service experience when executing employee-facing processes. Proactively identifies opportunities to improve the employee experience, quality, velocity, and/or cost of HR processes. Supports the maintenance of an HR Operations knowledge database and the gathering and reporting of HR operational metrics. What You Have :

Degree or equivalent experience desired. Service Excellence Provides a quality of service that customers describe as excellent. Resolves common customer problems. Responds to unexpected customer requests with a sense of urgency and positive action. Provides direct service to internal or external customers. Documents customer complaints in a timely manner. Accuracy and Attention to Detail Accurately gauges the impact and cost of errors, omissions, and oversights. Utilizes specific approaches and tools for checking and cross-checking outputs. Processes limited amounts of detailed information with good accuracy. Learns from mistakes and applies lessons learned. Develops and uses checklists to ensure that information goes out error-free. Information Capture Follows defined procedures to document all routine information. Identifies relevant established standards, policies and practices. Fulfills routine information capture needs in own area. Uses automated tools to capture, organize and archive relevant information. Cites examples of different types of relevant information that need to be captured. Policies, Standards and Procedures Analyzes policy and standards documentation and ensures organizational compliance. Maintains a specific set of standards and associated HR procedures. Communicates and refers potential exceptions upward for review and approval. Assists in the development and implementation of specific procedures. Provides feedback for the improvement of HR procedures. What Will Set You Apart : Business Process Improvement Explains the rationale for using BPI methodology. Identifies the main steps in a BPI project such as defining the existing structure. Describes BPI key considerations such as establishing process owners. States the major roles involved in business process management. Employee Relations Assists employees with personal or professional problems. Conducts employee satisfaction surveys and documents interviewees' concerns and issues. Explains organizational policies, procedures and processes for dealing with employee relations issues. Addresses routine problems or disciplinary issues related to employee relations, such as grievances. Interprets and communicates employee relations policies and procedures at the local level. Human Resources Consulting Identifies key roles and responsibilities of the HR consulting function. Collects information on models for effective consulting of HR related issues. Documents various options for solving proposed HR issues