Principal Program Manager - Agentic AI

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? Join Engineering Operations (EngOps) – the organization driving operational excellence across the Microsoft Cloud to strengthen quality, reliability, security, and customer trust. As part of EngOps, you’ll design solutions that prevent issues before they happen, embed AI-powered automation, and turn signals into actions that deliver measurable customer impact at scale. Our culture of empowerment, inclusion, and growth mindset defines how we work.   Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities • Roadmap Development: Define and drive the agentic AI roadmap for Azure Supportability to meet customer experience and efficiency objectives. • Drive Clarity: Create, review, and gain alignment on requirements, specs, and other documents to drive clarity with engineering and business teams. • Cross-Team Leadership: Partner with engineering, product, and support teams to align goals, OKRs, and delivery milestones for agentic AI initiatives. • Stakeholder Communication: Own all stakeholder management including clearly communicating benefits, providing routine updates, and creating   feedback loops so that we can iterate effectively. • Derive Actionable Insights: Conduct research, interviews, and competitive analysis to stay ahead of the rapidly evolving AI landscape and identify   customer needs, pain points, and opportunities. • Quantify Impact: Measure and evaluate the performance, adoption, and feedback for AI efforts, and continually iterate based on data and insights. • Technical Curiosity & Depth: Anticipate and deeply understand technical challenges, constraints and blockers faced and provide recommendations for    solving these challenges in a methodical manner.

Required qualifications Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Additional or preferred qualifications   Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 12+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. 3+ years of experience in developing ML and/or AI based solutions Experience with building and owining agentic AI roadmap. Experience with with Azure, AWS, or Google Cloud.     #EngOps #EngOpsACES Customer Experience Program Mgmt IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year. Certain roles may be eligible for benefits and other compensation. Find