Sr. Customer Success Manager, Provider Management

Amazon strives to be the Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. The China Global Selling (CNGS) team delivers this vision by identifying quality China Selling Partners, bringing their product selection to Amazon's global marketplaces, and driving Selling Partners' success worldwide. We are seeking a Customer Success Manager to lead provider strategy and improve seller experience by leveraging Amazon's compliance service platform to continuously raise provider standards and ensure sellers have access to trustworthy, high-quality compliance solutions across markets. The ideal candidate is a data-driven self-starter who thrives in cross-functional environments and is passionate about helping sellers succeed in global com Key job responsibilities - Lead the strategy for continuous provider quality improvement — defining and raising service standards, driving providers to deliver high-quality, compliance solution that support sellers' evolving regulatory obligations across markets - Own and execute the USSP CN Go-to-Market strategy end-to-end — from lead pool identification and channel planning to traffic-to-adoption conversion optimization — ensuring timely delivery of adoption targets aligned with regulatory milestones. - Plan and coordinate multi-channel GTM launches for new USSP services and country expansions, including gathering business requirements, aligning cross-functional stakeholders, and developing launch schedules and milestones to ensure on-time delivery. - Own the end-to-end provider lifecycle and quality strategy for CN service providers on USSP — from vetting and onboarding through performance monitoring, periodic auditing, and exit governance — maintaining and evolving the Provider Quality Scorecard, operating the Bad Actor detection and enforcement framework, conducting competitor benchmarking, and driving provider pricing competitiveness to ensure USSP delivers trustworthy, cost-competitive services at scale. - Drive continuous Seller Experience improvement through regular seller research, translating insights into actionable product requirements, and managing the Ratings & Reviews system to increase platform transparency and trust. - Lead cross-functional execution with global partners — owning key adoption and conversion metrics, anticipating regulatory and market changes, and ensuring aligned delivery across all stakeholders. - Proactively identify trends and growth opportunities through data interpretation; escalate issues timely with concise articulation; measure program impact through stakeholder feedback; and build internal and external relationships to drive USSP's long-term success.