Cloud Solution Architect (CSA) - Cloud & AI (Global Accounts)

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.                If you are looking at working on the latest and greatest of tech for our Largest Multi-National Global customers to test the limits of tech usage, then this role is designed for you. Our customers who use our Cloud services end-to-end to maximize their technology adoption journey almost cocreate the art of possibilities with our team. As a key member of the Cloud & AI Data Platform CSA team, you’ll use established repeatable IP and execution frameworks to deliver high-quality outcomes and accelerate solution adoption. You’ll work with cutting-edge technologies such as Microsoft Fabric, Azure Databricks, SQL Server, Cosmos DB, and Purview, helping unlock the full value of their data and AI investments.   We’re seeking a Cloud Solution Architect (CSA) with deep expertise across Azure workloads, including AI, Applications, and Data, who is passionate about solving complex challenges and helping enterprise customers accelerate their digital transformation. In this customer-facing role, you’ll lead strategic technical engagements, advise C-level executives, and partner with Customer Success Leaders to shape and execute cloud strategies that drive innovation and business value. You’ll guide customers through architecture design, deployment, and operational excellence, helping them scale AI solutions, modernize applications, and optimize infrastructure on Microsoft Azure. This is an opportunity to make a meaningful impact by enabling customers to realize the full potential of the cloud.   In this customer-facing role, you’ll guide organizations through their data modernization and AI journeys—leading architectural design sessions, proof-of-concept initiatives, and production deployments for mission-critical workloads. Your focus will be on ensuring performance, resiliency, and security across solutions that drive measurable business value. This role is flexible in that you can work up to 50% from home and less than 25% travel needs.

Business Impact: Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking) with minimal guidance from more experienced peers. Collaborates across Microsoft and customer/partner teams through on-strategy delivery with minimal guidance from more experienced peers to achieve customer/partner objectives and increase/partner customer satisfaction. Contributes to managing business and technical risks, adapting methodology and applying governance principles to identify, communicate, and minimize business and technical risks. Executes work in compliance with industry and Microsoft guidelines and procedures. With minimal guidance from more experienced peers, prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals. Contributes to the identification, escalation, and mitigation of blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption with minimal guidance. Continues to develop business, technical, industry, and/or enterprise