Principal Experience User Researcher, AI Platform (Canada | Remote)

Job Requisition ID # 26WD100267 26WD97936, Principal Experience User Researcher, Canada L'affichage de poste en français suivra / The French job posting follows Join the Platform Services team. Ever wanted to help build the tools that designers and developers use to make a better world? Autodesk's Platform Services team designs common capabilities used across our large portfolio of design and make software – helping Autodesk teams and customers grow their business, solve important workflow challenges, and build on top of our 3D modeling, visualization, and data insight software. PSET touches virtually every Autodesk product surface, meaning the work done here shapes decisions at the infrastructure level with downstream effects across the entire ecosystem. You'll collaborate with designers, researchers, product managers, and developers who are passionate about bringing better experiences to architecture, construction, manufacturing, and film and visual effects on a team with a strong culture of collaboration, mentorship, and individual attention to career growth and impact.

Overview Contribute to the next generation of AI-powered experiences at Autodesk. As a Principal Researcher, you'll help shape how Autodesk Assistant and our broader AI platform investments create meaningful value for customers across Autodesk products and workflows. Working closely with leaders across product, design, engineering, and data science, you'll uncover the customer needs, behaviours, and opportunities that should influence Autodesk's AI strategy. The insights you generate will inform product direction, investment decisions, and the development of AI-powered experiences that are useful, trustworthy, and impactful for customers.   You'll partner with cross-functional teams to answer critical questions about customer needs, AI adoption, and product value, helping teams make confident decisions throughout the product development lifecycle. As a senior leader within Autodesk's research community, you'll also mentor other researchers, elevate research practices, and contribute thought leadership within Autodesk.  We are open to remote candidates based in Canada.

Become a domain expert on customer experience and trends impacting the adoption and implementation of AI Deliver a research strategy that balances customer needs and key business objectives Track key areas of uncertainty and prioritize research to minimize product development risk Use customer insights to influence product strategy, roadmap decisions, and the evolution of Autodesk Assistant and agentic experiences Evaluate the value, usability, trust, and effectiveness of Assistant capabilities and AI-powered experiences across Autodesk products  Plan and execute a mixed-methods research programme spanning discovery, concept evaluation, and measurement of AI-powered experiences Establish cross-team connections that help coordinate research efforts & evaluation approaches, identify trends, and action research findings  Collaborate with experience design, product, engineering, marketing and other key stakeholders to ensure research findings impact product direction Advance the discipline of user research within Autodesk Minimum Requirements Proven record in impacting user experience & business decisions through user research findings Ability to produce exceptional user research deliverables expressed in a portfolio of your work Expert knowledge and innovation in user research and field study methodologies, including designing and conducting usability studies, statistical analysis of survey data, heuristic evaluations, participatory design activities and focus groups Experience contributing user research within an agile, platform development environment Ability to influence stakeholders across divisions including senior directors, VPs and C-suite English language fluency; exceptional verbal and written communication skills Excellent visual and oral