Senior Analyst, Practice Operations

COMPANY PROFILE Bain & Company is one of the top management consulting firms in the world that helps the world’s most ambitious changemakers define the future. Across 65 cities in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperforming the competition, and redefining industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. The firm established several functions in the Indian market early 2000s and its remit across functions has expanded over time. Since 2019, these functions have become part of Global Business Services (GBS). Global Business Services (GBS) is a network of five interconnected business functions hubs across India, Poland, Malaysia, Mexico and Portugal, serving Bain globally to run our business, support other functions, and help drive innovation internally. We are over 1000 business professionals – serving functions in operations, HR, finance, legal, tech, marketing, research, and data analytics – who support our offices globally. Our mantra of “shared innovation, seamless execution,” underpinned by a passion for results, teamwork, and creativity, helps Bain stay at the top of our game operationally. WHAT MAKES US A GREAT PLACE TO WORK We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top-ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

Bain’s Airlines, Logistics and Transport (ALT) sector is part of the Advanced Manufacturing & Services (AMS) Practice. The Operations Senior Analyst role sits at the intersection of client relationship management, knowledge management, and AI enablement. You will help sector leadership and account teams improve client engagement, strengthen commercial execution, and scale best practices and IP — and you will build and maintain a growing library of AI-powered tools, skills, and automations that case teams can pull off the shelf. Working closely with partners, knowledge management, and product teams globally, your mandate is to take routine analytical and administrative work off case teams’ plates so they can focus on higher-value activities.

Client and Account Support Support the smooth operation of Bain’s CRM tool (“Cortex” on a Salesforce platform) for approximately 30 key accounts, ensuring data integrity and consistent usage. Monitor client engagement patterns and surface signals that indicate opportunities for timely partner outreach. Build and maintain recurring dashboards and reports (e.g., account status, activity, pipeline signals) to help client heads proactively manage relationships and identify growth opportunities. Design and maintain a centralized repository (on Bain approved platforms) for pitch materials, proposals, case examples, and templates; ensure content is searchable, appropriately tagged, and version-controlled for reuse. Partner with Knowledge Management to develop microsites using established frameworks, improving speed and consistency of content access for teams. Partner with