Global Integration Lead

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    JLL - Global Client Transitions & Integration Purpose Leads cross-regional teams across multiple concurrent workstreams, managing complex operational projects end-to-end — from pre-sales solutioning through stabilization — while serving as the primary escalation point for all client-facing transition issues.

Client Transition Execution Orchestrates seamless transitions for regional and global clients by leading cross-regional teams and coordinating complex operational projects across multiple workstreams simultaneously Ensures successful Day 1 implementations through strategic project management, risk mitigation, and change management expertise Navigates JLL's global organization to optimize client experiences — connecting all workstreams under a unified transition governance model Serves as the escalation point along with WPM Divisional lead for client-facing transition issues, risks, and decisions Oversee the full transition lifecycle from pursuit handoff through stabilization and BAU governance Ensure scope alignment between what is sold and what is delivered, partnering with Solution Architects and Senior Implementation Leads to close gaps before mobilization Cross-Regional Team Leadership Oversee Implementation Team across AMER, EMEA, and APAC on active transitions Conducts regular governance touchpoints with client-facing teams to monitor progress, surface risks, and drive accountability Partners with regional leads (NAM, EMEA, APAC, LATAM) to ensure consistent application of global transition standards while accommodating regional nuances Represents COET in executive steering committees, client governance forums, and cross-functional leadership reviews Active Account Portfolio Management Manages a portfolio of concurrent transitions across multiple geographies, service lines, and complexity tiers Applies tiered engagement model Partners with WPM Divisional Leads to ensure continuity of the account relationship across the transition lifecycle Coordinates COET AMER Resourcing & Pipeline reviews, including resource allocation, onboarding, and capacity planning Risk & Issue Management Escalates issues to senior leadership with clear options and recommendations Manages confidentiality protocols and NDA compliance for sensitive engagements Stakeholder & Client Relationship Management Builds and maintains trusted advisor relationships with client stakeholders throughout the transition lifecycle Partners with WPM Divisional Leads and Success Leads to ensure client satisfaction, manage expectations, and protect renewal Change Management & Organizational Integration Purpose Leads JLL's most strategic internal transformation initiative: the full integration of WPM and COET into a single, unified operating model. Serves as COET's permanent change management capability — ensuring that future organizational changes, process transformations, and platform transitions are managed with rigor, empathy, and measurable outcomes.

WPM/COET Integration Program Leadership Co-leads the WPM/COET Americas organizational integration program, targeting 100% adoption of the new integrated lifecycle model by year-end 2026 Partners with WPM co-lead and senior sponsors (Chris Fernandez, Paul) to design and execute the integration roadmap Applies the ADKAR change management framework (Awareness → Desire → Knowledge → Ability →