Channel Sales Operations Manager

NinjaOne’s  partner ecosystem is one of the strongest drivers of our global growth, especially across our MSP, SMB, Mid-Market, and emerging Enterprise motions. As we scale, we need a  Channel Operations Manager  who can bring structure, speed, and scalability to every operational layer that supports our  partner  ecosystem.   In this role, you will  own the operational infrastructure for all partner motions,  focusing on end-to-end operational systems that surround the quote-to-cash motion, including  partner data governance, routing, attribution, program workflows, enterprise-channel readiness, RFP coordination, partner onboarding, and process optimization across regions and segments.  You’ll  work closely with Channel Sales Leadership, Deal Desk, Billing, Finance, Legal, Sales Ops, and Sales Systems to keep our  partner  motion running smoothly and consistently.   This is a critical  builder  role at the heart of how our channel accelerates revenue.     Location - Hybrid in Austin, TX or Tampa, FL (In the office 3   days per week   Mon day ,   Tues day ,   and   Thurs day )       What You’ll be Doing  Process Optimization & Scale  Standardize partner workflows globally (Americas, EMEA, APAC)   Identify  bottlenecks and implement process improvements   Partner with Sales Systems to automate quoting, approvals, routing, and partner tagging in Salesforce   Identify  operational bottlenecks and recommend improvements   Partner Data & Reporting  Support   maintenance of clean partner data, account hierarchies, and opportunity attribution in Salesforce   Support dashboards and reporting for partner  pipeline , bookings, and performance   Partner with Sales Systems to automate partner workflows (routing, onboarding, attribution rules)   Cross-functional Workstreams  Collaborate with Channel Sales Leadership on operational readiness for MSP + Enterprise partner motions   Manage RFP responses (including templates), questionnaires, and compliance documentation while building repeatable partner proposal workflows   Reviewing and processing incoming channel purchase orders, ensuring data alignment and accuracy across CRM, quotes, and POs, ensuring  timely  closure of channel  deals  and escalating any issues before second-line billing review   Partner with Billing/Deal Desk, Finance, Legal, Sales Ops, and Sales Systems to ensure smooth execution across the quote-to-cash lifecycle   Other duties as needed       About You  2–3+ years in Channel Operations, Sales Operations, Deal Desk, Partner Ops, or similar GTM Ops roles in B2B SaaS    Experience supporting MSP, reseller, VAR, distributor, or channel-driven SaaS motions.   Strong Salesforce  proficiency  (opportunity structure, quoting, partner tagging, custom workflows)   Excellent communication and cross-functional communication skills (Sales, Channel, Legal, Deal Desk, Finance, Sales Systems)   Problem-solver mindset and drive for operational excellence: you  anticipate   what’s  broken before it breaks and put preventive systems in place   Bonus: Experience with  DealHub  CPQ, RFP management, partner portals, understanding of global channel compliance as well as discounting rules and margin optimization   About Us   NinjaOne  unifies IT to simplify work for  nearly  40,000  customers  in 140+ countries.  The  NinjaOne  Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees  a great  technology experience at work. ​   NinjaOne  is obsessed with customer success and has  retained  a 98% customer satisfaction score for more than 5 years.     What You’ll Love   We are a collaborative, kind, and curious community.    We honor