Bilingual (French) Customer Account Specialist

Bilingual (French) Customer Account Specialist Build a Career That Matters with One of the World’s Most Respected Employers! - - - - - - - - - - - - The opportunity Michelin is hiring! We have an immediate opening for a bilingual English/French-speaking Customer Account Specialist responsible for handling the end-to-end operational relationship with our valued customers and partners. This includes forecasting, order and logistic execution, accounts receivable, and handling customer requests. Michelin’s purpose is to support everyone’s right to move freely to find their better way forward. Respect for customers is at the heart of what we do to provide a quality of service that matches our reputation for delivering the highest quality products. We need great candidates who can help us provide an excellent, meaningful customer experience. If respect for people, collaboration, and trust are some values you live by, you should consider joining us, the Worldwide leader in Tires. This position is based at our headquarters in Greenville, SC, conveniently located within driving distance to east coast beaches, the Blue Ridge Mountains and large cities like Atlanta and Charlotte. The mild climate, charming downtown, and impressive culinary scene are just a few of the perks of living here. We are driven to be the employer of choice for people looking for a career with respect and purpose. If you enjoy solving problems, building relationships, and making a direct impact on customer success, we would like to hear from you. Come join our team! What will you do Short-term forecasting: Capture customers short-term forecast requirements Propose short-term sales forecasts, based on the analysis of customer elements Alert the appropriate parties of major variations in requirements/forecasts. Manage Order & delivery: Capture, records and commits customer orders according to customer needs, agreement and defined service level Propose product alternatives should a phase-out or shortage occur Coordinate and optimize the deliveries based on customer/partner requirements Manage the advanced stocks: Have the quantities required delivered in the shipping facility to ensure supply is delivered timely for the client Detect stock variance and implement corrective actions Organize transport: Handle journey tracking and prepare relevant documentation, including necessary documents for the invoicing and customs operations to proceed in an accurate manner Monitor Execution: Handle customer orders portfolio and monitor execution; inform and follow up with customers Liaise with appropriate partners to ensure timely deliveries and commitment to service Proactively alert customer in case of any event, delay or failure regarding the service commitment and engage in the search for a solution to the customer Manually plan the non-automated orders/loads issued, in accordance with customer commitments Apply corrective actions in the relevant applications Manage Request: Capture all customer’s requests & claims (physical, value, quality) Analyze and provide issue resolution or appropriate answer, including Handling non –invoicing alerts or invoicing rejections Reconcile customer disputes associated with claims and past due reconciliation Contact, follow up and keep a tight loop with customer Perform root cause analysis and implements corrective actions to eliminate reoccurrences. Share recurring problems with the relevant internal partner(s) in order to find solutions Apply and improve work methods: Apply standards and procedures set by the entity Contribute to continuous improvement to enhance work methods and customer experience What will you bring Proficiency in French - written and verbal 4 year degree or equivalent experience Previous customer service, accounts receivable, supply chain, or logistics experience is a plus Excellent communication skills (written, verbal, presentation) with a consistent track record of relationship building with customers and