Senior Manager, Service & Operations, UKI Studio+

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Senior Manager, Service & Operations, UKI Studio+ At EY, we’re all in to shape your future with confidence. Join EY and help build a better working world.   About EY Studio+ Growth comes from solving problems that matter for people, customers, patients, employees, and society at large. At EY Studio+ UK, we are building a better working world, by putting the human first. Our work is rooted in the way people make decisions, it's helps us to help businesses make better choices and solve the most pressing problems. We work with organisations to create the platforms, products and services for tomorrow; making the world an easier, more enjoyable and sustainable place to live and work. We don't yet have all the answers, because that'd be boring. We do have some of the best minds in the business and we are comfortable navigating complexity every day.   The Opportunity As a Senior Manager in the Service & Operations Practice at EY Studio+ UK, you will play a pivotal leadership role in shaping, delivering, and scaling service innovation and operational transformation for some of the UK's most complex organisations. You will lead multidisciplinary teams, take ownership of large, high value programmes, influence senior client stakeholders, and act as a visible ambassador for EY Studio+ in the market. This is a role for someone who combines strategic clarity with hands on ability — someone who can inspire clients, challenge assumptions, and drive delivery from vision through to implementation.   Who You Are You will exhibit all core traits required of Studio+ practitioners — curiosity, user centredness, visual and iterative ways of working, and comfort operating within complexity — but at a level where you influence others, set standards, and role model best practice. In addition, at Senior Manager level, you will:

Operate confidently with Director, Partner, and C suite stakeholders and influence senior decision making. Bring a strong point of view on service strategy, operating model design, and organisational transformation. Be accountable for multiple teams, programmes, or portfolios, ensuring quality, client satisfaction, and commercial performance. Create clarity amid ambiguity, setting direction and shaping delivery approaches for large and complex engagements. Actively contribute to practice growth, proposition development, and market positioning.

Key Responsibilities (Senior Manager Level)   Client Leadership & Delivery

Lead large, complex, multi workstream service design and transformation programmes, ensuring alignment with client strategy and EY quality standards. Act as the primary client relationship owner, shaping the agenda, defining outcomes, and building long term strategic partnerships. Challenge senior stakeholders constructively, using insight, data, and storytelling to reframe problems and shift thinking. Oversee delivery teams, ensuring progress, risk management, and stakeholder communication across multiple levels. Ensure work is implementable, scalable, and commercially viable — not theoretical.

Team Leadership & People Development

Build, lead and inspire high performing multidisciplinary teams, providing coaching, direction, and stretch opportunities. Create a positive, inclusive team environment where diverse perspectives are valued and psychological safety is established. Act as a mentor and role model across the practice, supporting capability development and contributing to the career growth of others. Oversee resource planning across engagements and influence talent decisions within the practice.

Practice & Proposition Growth

Shape and evolve EY Studio+’s service transformation propositions,