Manager I, Transportation Operations

Overview The Transportation  Operations  Manager will lead the execution of safe,  effective,  and efficient outbound   transportation  at the new Chick-fil-A Supply   Distribution Center (DC) in  Charlotte, NC .  The Transportation  Operations  Manager  will  have the opportunity to  guide nightly operations,  refine and improve  outbound transportation procedures ,   and lead supervisors and drivers.   Most importantly, this person will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.     This position requires a leader who can call upon a diverse range of skills and experiences to support transportation operations. The role is highly interdependent with the other divisions of the distribution center and Chick-fil-A Supply Services, requiring the Transportation Operations Manager to foster relationships with a wide range of people to execute their responsibilities. This calls for a dynamic leader who has a heart for service and compassion coupled with a mind for effectively supporting the management of the business.   About Chick-fil-A Supply   Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit  cfa-supply.com . Responsibilities As the  Transportation  Operations  Manager , you will lead a team of supervisors, drivers, and navigators to ensure the on-time, safe and affordable delivery of product to Restaurants. In addition to leading the training and development of supervisors, drivers, and navigators, you will instill a culture of safety, engagement and positivity that reflects Chick-fil-A Supply values and serves Restaurant Operators.    Your other duties will include:   Creating an environment full of care, safety, and excellence, an environment where  overnight delivery  drivers do their best work   Designing effective communication strategies to reach drivers daily   Leading daily scheduling for outbound transportation  operations   Working with the safety leader to ensure compliance of outbound transportation with federal,  state,  and local government regulations (e.g., driver logs, DOT regulations, etc.)   Supporting regulatory and internal audits of operations   Evaluating operational results and communicating those results to  senior Transportation and DC leadership   Coordinating  and communicating outbound transportation equipment needs  to local vehicle maintenance teams   Delivering industry-leading on-time delivery and customer satisfaction rates   Balancing the needs of the Operator with the capabilities of the operation   Supporting Chick-fil-A vision and strategy   Utilizing and managing TMS, Telematics & proprietary Delivery Applications   Completing other activities as deemed valuable by management   Required Qualifications (Knowledge, Skills, & Abilities) 6+ years of experience in outbound distribution operations, transportation, food distribution, and/or private fleet responsibility   Strong aptitude to think critically, solve problems, drive improvements, and motivate Team Members in a professional and respectful manner   Demonstrated functional knowledge and expertise in distribution, including outbound transportation procedures and regulations, routing, transportation equipment, and performance metrics   Working knowledge of innovations in outbound transportation and equipment   Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements   Ability to work a swing shift and be present to lead your team at night on the majority of working days   Exceptional organization, attention to