Solar Service Department Supervisor

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

The Field Service Manager leads the day-to-day execution of residential solar and battery field service operations, ensuring customers receive timely, safe, and high-quality field service. This role is responsible for managing Service Technicians, Removal & Reinstallation (R&R) crews, and other field resources while partnering closely with the Service Center Case Management team to drive rapid case resolution. The Field Service Manager owns field execution after work orders are dispatched, ensuring technicians are properly scheduled, prepared, productive, and equipped to resolve customer issues on the first visit whenever possible. This leader continuously improves technician performance, field quality, operational efficiency, and customer satisfaction while maintaining strict adherence to safety and quality standards. Success in this role requires balancing customer urgency, technician capacity, quality expectations, and operational efficiency while supporting the company's Operating Priorities of Safety, Quality, Customer Experience, Speed, and Efficiency.

Required: 5+ years of leadership experience in residential solar, electrical, roofing, construction, or field service operations.   ***Job reports to Laurel, MD office daily*** Responsibilities: Field Operations Leadership   Lead all residential field service operations, including troubleshooting, repairs, warranty work, diagnostics, inspections,   removals   and reinstallations (R&R), commissioning, and post-install service.   Manage daily field operations to maximize technician productivity,   utilization , and customer satisfaction.   Ensure service work is completed safely, efficiently, and   in accordance with   company quality standards.   Provide coaching, leadership, and technical support to Field Supervisors and technicians.     Partnership with the Service Center   Partner closely with Service Center Case Managers to ensure seamless customer experiences from case creation through resolution by:   Reviewing daily service schedules and technician capacity.   Prioritizing emergency and high-impact customer issues.   Providing scheduling recommendations based on field capacity.   Ensuring work orders   contain   sufficient information before   dispatch .   Communicating field updates that enable proactive customer communication.   Supporting rapid resolution of escalated customer issues.     Workforce Planning & Scheduling   Manage technician schedules, geographic routing, and workload balancing.   Optimize   labor   utilization   while minimizing windshield time and overtime.   Ensure technicians have the proper materials, equipment, and documentation before   dispatch .   Adjust schedules throughout the day to respond to emergencies, weather, and operational changes.     Technician Leadership & Development   Recruit, onboard, train, and develop high-performing field technicians.   Conduct regular ride- alongs , field observations, and performance coaching.   Develop technical capability across solar PV, battery storage, roofing interfaces, electrical troubleshooting, and monitoring systems.   Foster a culture focused on accountability, ownership, teamwork, and continuous improvement.     Safety Leadership