Patient Care Coordinator - Evernorth - Oakdale, PA - Part-Time

Join CarePathRx as a  Patient Care Coordinator (Customer Service Associate Analyst)  and play a meaningful role in helping patients access life-changing specialty medications. In this role, you will partner closely with pharmacists, patients, caregivers, and providers to ensure every interaction supports safe, timely, and compassionate care. We are looking for someone who is energized by helping others, communicates with empathy and clarity, and is motivated to grow their healthcare knowledge while delivering an exceptional patient experience.  This is a part-time position- 24 hours a week/ 3 days a week Hours/Schedule: Monday-Friday, Rotating schedule, 8am-5:30pm Training onsite in our Oakdale, PA office (12 weeks), then remote What you’ll do to make a difference: Coordinate timely medication deliveries by managing inbound and outbound phone calls with patients, caregivers, and healthcare teams  Build trust with patients through clear, compassionate communication that supports understanding of therapy, next steps, and expectations  Use active listening and thoughtful questioning to identify patient needs, remove barriers, and improve adherence to therapy  Translate complex or clinical information into simple, easy-to-understand language for patients and caregivers  Support accurate and efficient prescription processing by setting up and updating medication orders in collaboration with pharmacists  Strengthen patient care through proactive follow-up that reinforces education, resolves concerns, and ensures continuity of therapy  Maintain accurate, complete patient records and document all interactions clearly to support safe, coordinated care  Deliver a consistent, high-quality service experience that reflects professionalism, empathy, and responsiveness across every interaction  Act as a key connector between pharmacy operations, clinical teams, and external providers to streamline coordination  Contribute to a high-performing team by meeting or exceeding productivity and quality benchmarks  Continuously look for opportunities to improve communication approaches and enhance the patient experience  What you need to be successful: High school diploma or GED  Minimum 1+ years of experience in customer service, healthcare support, or a related field  Strong verbal and written communication skills with the ability to engage patients with empathy and clarity  Demonstrated ability to explain information in a patient-friendly way  Active listening skills and ability to navigate sensitive conversations  Ability to manage multiple priorities in a fast-paced environment  Basic proficiency with Microsoft Office tools  Strong attention to detail and commitment to accurate documentation  Preferred Qualifications: Pharmacy Technician Certification (CPhT)  Experience in specialty pharmacy or healthcare coordination  Familiarity with medication ordering and patient assessments  Experience with EMR or pharmacy systems  Experience supporting patients with complex or chronic conditions  If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion,