Customer Accounts Manager

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Customer Accounts Manager Job detail

General Information

Job ID

ATR65167

Posting Job Title

Customer Accounts Manager

Locations

GA Atlanta Headquarters

Employment Type

Full Time

Date Posted

30-Jul-2026

Relocation Support

No

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

As a Customer Accounts Manager , you will lead the strategy, execution, and continuous improvement of corporate account item and price management processes while overseeing a team of Customer Account Representatives. In this role, you will serve as a key business partner to commercial leaders, pricing, finance, accounts receivable, customer service, and executive leadership to ensure exceptional customer experiences, operational excellence, and business performance. You will play a critical role in driving customer satisfaction, improving process efficiency, supporting strategic initiatives, and ensuring the accuracy and integrity of customer pricing and product data across the organization. How You Will Impact Smurfit Westrock Lead and develop a team of Customer Account Representatives, ensuring balanced workloads, high-quality execution, and consistent delivery of customer commitments. Partner with commercial account leaders, pricing, finance, accounts receivable, customer service, and customers to deliver outstanding customer experiences while supporting business objectives. Ensure the accuracy, integrity, and maintenance of customer master price lists, new and obsolete item records, and price changes, including validation and maintenance of pricing models. Serve as the primary escalation point for complex customer issues, coordinating with internal stakeholders to drive timely resolution and proactive customer communication. Analyze invoicing, accounts receivable activity, and customer communications to identify, investigate, and resolve discrepancies that may impact customer satisfaction, profitability, or operational performance. Lead cross-functional initiatives focused on process improvement, operational efficiency, service excellence, and customer experience enhancement. Provide pricing and customer account management expertise to strategic business initiatives, supporting margin improvement, operational excellence, and long-term growth objectives. Leverage advanced Excel, reporting, and business intelligence tools to support data analysis, process optimization, and informed decision-making. Coach, mentor, and develop team members through ongoing feedback, performance management, training, and career development planning to build organizational capability and engagement. Foster a culture of accountability, continuous improvement, collaboration, and customer focus across the team. What You Need to Succeed Bachelor's degree preferred; equivalent combination of education and relevant experience considered. Minimum of 5 years of customer service, customer account management, pricing, or related experience, preferably within a manufacturing environment. Proven ability to build strong customer relationships, deliver exceptional service, and negotiate effective solutions that balance customer needs and business objectives. Strong leadership and people management skills with the ability to coach, develop, and motivate high-performing teams. Excellent communication, interpersonal, and stakeholder management skills, with a demonstrated ability to