Lifecycle and Warranty Services Specialist

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. Join us to work as a Lifecycle & Warranty Services Transformation Consultant and become part of business transformation and implementation projects for leading industrial clients. You will help organizations improve warranty, claims and customer resolution processes across the product lifecycle. Working closely with service, quality, product, finance and customer support teams, you will support initiatives focused on reducing warranty costs, improving customer experience and strengthening feedback loops between field issues and product improvement. You will work in a dynamic project environment and gain exposure to transformation initiatives covering warranty operations, claims handling, product lifecycle support and customer issue resolution. THE WORK: Support organizations in transforming warranty and product lifecycle support processes to improve customer experience and operational efficiency. Analyze and optimize warranty and claims processes, helping organizations reduce processing time, improve transparency and control warranty costs. Contribute to improving customer issue resolution by streamlining claims, returns and service entitlement processes. Collaborate with service, quality, engineering and customer support teams to strengthen the feedback loop between field issues, product quality and continuous improvement. Support initiatives focused on service entitlement and warranty coverage, ensuring consistent customer experience throughout the product lifecycle. Analyze warranty, claims and product performance data to identify trends, recurring issues and opportunities for operational improvement. Explore opportunities to leverage AI-enabled analytics and digital technologies to improve claims management, product quality insights and customer support. Support organizations in developing customer-centric lifecycle support strategies that strengthen product reliability, customer satisfaction and long-term business value. Contribute to lifecycle and warranty transformation initiatives using leading enterprise platforms such as SAP, Salesforce, Microsoft Dynamics 365, ServiceNow, Oracle, PTC ServiceMax or similar solutions. #LI-EU HERE’S WHAT YOU’LL NEED: Higher education, minimum bachelor's degree or technical equivalent (Engineer) Minimum 3 years of relevant experience working for industrial clients Functional knowledge of SAP that allows proposing best practice configurations Understanding dependencies, e.g. BOM and Serialization Practical knowledge of AI tools (Copilot, Gemini, GPT) Practical knowledge of project management methodology (waterfall and/or agile and/or scrum) Excellent communication skills in English is a must MS Office skills (Word, Excel, PowerPoint, Outlook) BONUS POINTS IF YOU HAVE: Relevant knowledge from any other Equipment-heavy industry Jira and Confluence proficiency German, French We are particularly interested in profiles combining: Process understanding Data and information architecture awareness Operational and business context Transformation mindset Cross-functional collaboration WHAT WE OFFER?    Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.   A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).   Employee Assistance Program - legal, financial, and psychological consultations.   Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly