Senior DT Infrastructure Specialist - Mobility Operations Specialist

A01 ~ Ul Hetmanska 120 ~ BLDG A01

 Position Role Type: Onsite   At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. Raytheon Technologies Corporation is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Waltham, Massachusetts. The Mobilty Operations Specialist will be responsible for working within a small team of dedicated operational experts to build, test, implement and maintain operational process and solutions based on a set standards and requirements.This includes the ability to translate vendor products, product code, roadmap services and implement without negatively impacting current processes. The Mobility Operations Specialist will provide the engineering and fourth level support for Mobile support and operations services. The successful candidate will be responsible for understanding Mobile Device management tools, Mobile security, and how products integrates into RTX and our business units.This Individual will be responsible for understanding the overall product, how to manage, support and initiate changes including the ability support Mobile hardware, Applications, and MDM tools.   The position responsibilities include but are not limited to: Responsible for supporting all end users across the enterprise Assist in the design and development of enterprise mobility operations solutions Partner with BU Mobile Leads on end user support system consolidation, ad-hoc requests and escalations as they arise Assist in the tracking and closure of ticket escalations (end user, BU Mobile lead, etc) utilizing various Mobile Device Management (MDM) software Responsible for the creation and modification of Knowledge Based Articles Vendor Management & Partnership Continue to execute on new engineering and service technologies innovation Assist in the consolidation of Mobile Operations Processes including but not limited to: Device Deployment/ upgrades Packaging/Kitting Device Depot/ Device Reclamation Helpdesk Independently undertake projects of a complex nature and ad-hoc requests as required. Provides support, (architecture, administration, maintenance, monitoring, backup, contingency), for multiple MDM technologies and environments Architects improvement opportunities spanning service delivery, user experience, security, etc.  Implement and execute system upgrades of the on premise and cloud servers  Maintain existing and, as required, develop new documentation that will include but is not limited to SOPs and System Architecture Guides and diagrams adhering to organizational templates, policies, and standards  Participate in 24/7 on call rotation   Other duties as assigned  Required Skills:   Must have a minimum of 8 years’ experience architecting, deploying process improvement solutions Preparing and delivering written and verbal reports