Lead Product Manager, AI

Become a part of our caring community   As Humana continues its transformation into an AI-first enterprise, we are looking for a hands-on, technically proficient Lead Product Manager to lead the design, prototyping, and scaling of AI solutions across our business. You will work with cross-functional teams of engineers, designers, data scientists, and business stakeholders to build AI-powered solutions that solve real enterprise problems. You will lead and drive a complex product area within our AI portfolio, define what success looks like, build and develop with the team, and drive results across the organization, moving from deeply understanding a business challenge to prototyping an AI solution, to proving its value, to delivering it through Humana's enterprise AI governance process.

Strategy and roadmap:   Define the vision, strategy, and roadmap for a complex AI product area. Decide what to build and why, prioritize across competing opportunities, and adapt as the model landscape and the business change.   Business discovery:   Partner directly with business units to map their operations end to end (service design), then translate ambiguous business problems into clearly scoped AI use cases with a clear value proposition, business case, and ROI justification.   Hands-on prototyping:   Build working prototypes and   demos yourself   using agentic coding and AI tools (for example, Claude Code, Cursor, OpenAI Codex) to test feasibility and value before   committing   a full team.   Requirements and scoping:   Turn validated use cases into clear, buildable requirements ,   user stories, acceptance criteria, edge cases, and success metrics ,   so engineers, data   scientists, and designers know exactly what "done" and "good" mean. Shape the end-to-end user experience with   design, since   enterprise adoption lives or dies on usability.   Delivery and execution:   Drive the build from prototype to production   and   own the backlog, sequence the work, make scope and tradeoff calls as models and constraints shift, unblock   the team, and keep momentum from first demo through launch and iteration.   Evaluation and quality:   Own how quality is defined and measured. Build golden sets and ground truth, run offline and live (production) evals, choose appropriate metrics (accuracy, precision, recall, F1, task success, hallucination rate), apply LLM-as-judge where it has been validated, and turn results into launch decisions and readouts for leadership.   Support   Solution architecture:   Support   high-level architecture and feasibility   discussions   with engineering , while owning the required prompt engineering and/or skill creation components of the AI harness.   Cross-functional leadership:   Lead engineers, data scientists, designers, and business partners without direct authority. Author reusable playbooks, skills, and solution patterns that make AI delivery faster and more consistent across the organization.   Governed delivery:   Move solutions through Humana's enterprise AI governance (AIRB, LRC, Responsible AI Council), owning the   product   documentation,   scorecards, and stage-gate reviews.   Communication and mentorship:   Communicate strategy,   requirement s ,   roadmap, ROI, and   eval   results clearly   to executive and technical audiences. Mentor product managers and raise the team's standard for building with AI.   Staying current:   Track advances in models, agents, evals, and emerging techniques (agent harness, loop, and graph /   GraphRAG   approaches) and apply them in your portfolio.   Use your skills to make an impact   Required Qualifications 7+ years of product or related experience, including 4+ years in product management, with AI/ML or GenAI products shipped to production.  Bachelor’s degree in computer science, engineering, or a related field, or an equivalent combination of experience.  Hands-on