Account Development Specialist

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Account Development Specialist   Position Summary:    The Account Development Specialist (ADS) is responsible for re-engaging, developing, and growing a portfolio of existing but underpenetrated customer accounts through digital and virtual selling channels. This role combines proactive outreach, digital engagement, and business development techniques to drive incremental revenue and strengthen customer relationships.   The ADS works closely with Inside Sales Representatives to deliver   seamless   customer experience s   and accelerate growth across assigned accounts.   Key Responsibilities :    Manage a defined portfolio of low-frequency customer accounts   Proactively engage customers via phone, email, and digital tools to identify account potential and drive incremental revenue through targeted digital campaigns and outreach   Identify opportunities for account expansion and cross selling based on customer profiles and purchase history using digital tools   Utilize CRM for accurate documentation of all activities   Guide customer toward digital self-service tools and online purchasing   Partner with Inside Sales Representatives to transition reactivated or high-potential accounts for ongoing management   Participate in regular coaching sessions and training to enhance digital selling and account development skills   Who are we looking for?   Bachelor’s degree, preferably in the sciences or equivalent work experience   Prior sales , lab experience, or business development experience is an asset   Strong   communication and digital selling skills (phone, email, CRM, AI)   Strong written   and verbal communication skills in English   (B2 +)   Proficiency in Salesforce (or similar CRM)    Computer proficient with experience using Microsoft Office Suite and LinkedIn.   Must deliver excellent customer service   Excellent   organizational , prioritization, and time management skills   Collaborative team player with a customer-first mindset   Demonstrates the Thermo Fisher values (The Four I’s) – Integrity, Intensity, Innovation, and Involvement