Support Operations Specialist

The application window is expected to close on: 08/14/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . Meet the Team The Meraki Support Operations Team is a dedicated group of customer-focused problem solvers committed to delivering high-quality support for our rapidly expanding customer base. We primarily manage non-technical support cases, tackling a variety of complex issues that require deep investigation and critical thinking. In this dynamic and fast-paced environment, collaboration is at the heart of what we do. You will work closely with cross-functional teams, including Engineering, Product Management, Sales, and Operations, to ensure seamless customer experiences. Joining our team offers ample opportunities to continuously develop your skills while making a tangible impact in a highly rewarding setting.

As a Support Operations Specialist, you will take ownership of customer cases from creation to resolution, ensuring concerns are thoroughly addressed in a timely manner. You will provide essential guidance to customers and partners on licensing, orders, and administrative tasks, utilizing your expertise in customer support and customer service. By leveraging collaborative communication, you will partner with Support, Product, Sales, and Operations teams to resolve complex issues and escalate cases when necessary. Your strong problem-solving and account management skills will help you build meaningful relationships and ensure thorough follow-through on all commitments. Additionally, you will work closely with leadership to drive process improvement and utilize your acquired knowledge to suggest, edit, and write in-depth knowledge base management articles, continuously enhancing the customer experience and growing with our team.

Bachelors Degree or 1-3 years equivalent related work experience in a customer service role. Experience in customer support or a related field, with a focus on addressing non-technical issues and responding to customer service inquiries. Demonstrated ability to learn new products and internal tools to effectively support customers and partners. Experience collaborating with cross-functional teams to resolve customer cases and address administrative tasks. Exceptional written and verbal communication skills to effectively interact with third parties, partners, and customers.

Outstanding customer service skills with a genuine desire to assist and support others. Strong attention to detail, ensuring accuracy and precision in all tasks and communications. Proven ability to proactively use feedback and data insights to continuously enhance technical skills and adapt to changes. Active participation in learning opportunities to stay informed about enterprise and cloud networking trends. Why Cisco?  At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.  We are Cisco, and our power starts with you.  Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $56,200.00 to $77,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada