Customer Project Representative

Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.   Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.   Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.   Summary

The Customer Project Representative coordinates and oversees moderately complex customer projects, primarily those classified as Level 1, 2 and 3 projects. Ensures alignment across various functional areas to meet critical objectives under tight timelines. Develops and monitors comprehensive work plans covering schedules, milestones, expenditures, and budget estimates and variances. Minimum Requirements

Bachelors degree in Business Administration, Construction Management or other job-related field from an accredited college or university plus three (3) years experience in project management, utility construction, customer facing roles involving scope definition, timeline coordination, budget management and stakeholder engagement and/or other job-related fields. Or, Associates degree plus five (5) years experience in project management, utility construction, customer-facing roles involving scope definition, timeline coordination, budget management and stakeholder engagement and/or other job-related fields. Or, high school diploma/GED plus seven (7) years experience in project management, utility construction, customer-facing roles involving scope definition, timeline coordination, budget management and stakeholder engagement and/or other job-related field. Valid Arizona Drivers License.

Experience in electric utility industry and customer-facing roles. Ability to adapt and respond to a variety of stakeholders. Ability to manage complaints, negotiate and problem-solve. Business planning and project management skills. Proficiency in Windows, Word, Excel, CC&B, GIS, Maximo, Primavera and other work order/project management tools. Analytical skills for evaluating project variables. Basic electricity knowledge, drafting/CAD experience and completion of college-level Algebra. Strong interpersonal, verbal and written communication skills.  Major Accountabilities

1) Successfully completes the APS Customer Project Training, including on the job training (OJT).   2) Manages moderately complex projects, typically involving new services, power extensions of moderate scope, multi-family developments, and commercial customers. Oversees all phases of the project from planning and design through construction, energization and close out.   3) Collaborates with customers, developers, internal departments and municipalities to assess needs, define project scope and obtain necessary plans, maps and drawings. Determines facility layout in consultation with customers, municipality liaisons and internal Planning and Operations teams. Resolves routine problems, keeps stakeholders informed, and fosters strong working relationships.   4) Assesses the need to for easements from property owners and permits from municipal authorities. Partners with APS Right-of-Way to obtain required easement and permit documents. Designs the project and prepares associated drawings.   5) Prepares work authorizations (WA) and job estimates.