Capacity Planner Data Analyst

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Capacity Planner Data Analyst About your role: You will develop and maintain forecasting and capacity planning models that support print production readiness, staffing, equipment planning, and client commitments. You will work with partners across Operations to analyze volume trends, evaluate capacity impacts, and improve planning accuracy. Your work helps Output Services make informed operational decisions and meet service commitments.

Develop rolling production forecasts using historical volume data, product mix trends, and business inputs from Finance, Customer Service, client forecasts, and Operations Evaluate forecast accuracy, identify sources of variance, and refine forecasting methodologies to improve model performance over time Design and maintain capacity planning models that support facility, equipment, staffing, schedule, business continuity planning, and materials planning decisions Analyze operational data using SQL, Python, Snowflake, and Power BI to generate reporting, control charts, scenario models, and planning insights Perform what-if analyses to assess the operational impact of changes in schedules, staffing levels, machine capacity, run rates, product mix, and client volumes Advise business leaders on schedule adjustments, overtime needs, downtime planning, alternate production processes, and workload balancing across facilities Support business case development for equipment investments and new client opportunities by translating volume forecasts and capacity needs into financial and operational inputs Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you'll need to have: 4+ years of experience in data analysis, forecasting, capacity planning, production planning, or operations analytics 4+ years of experience using SQL to query, validate, and analyze operational or production data 4+ years of experience building analytical models, dashboards, or reports using Python, Snowflake, Power BI, or similar data and visualization tools 4+ years of experience identifying trends, measuring variance, and translating data into operational recommendations for business partners or leadership Bachelor's degree in Data Analytics, Statistics, Mathematics, Industrial Engineering, Business Analytics, Computer Science, or a related field, or equivalent combination of education, related experience and/or military experience Experience that would be great to have: Experience supporting forecasting, scheduling, or capacity planning in a production, print, mail, or operations environment Experience building scenario models or what-if analyses to support staffing, equipment, or facility decisions Experience contributing to business cases for capital investments or operational changes Experience presenting analytical findings to senior leaders How you'll work: This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.