PPK - Senior Knowledge Specialist (Retail)

Description & Requirements

Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. Across 59 offices in 37 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise and insight to organizations tackling today’s urgent challenges in education, racial equity, social justice, economic development and the environment. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry. WHO YOU’LL WORK WITH You’ll join the Product, Practice and Knowledge (PPK) department as part of the Knowledge Management team and you’ll work with a variety of different Practices at Bain, broadening your skillset and leveraging industry knowledge across various industries and capabilities. “Practices” are how we group and organize our solutions and products based on our clients’ industry or business function. They’re integral to how we win and deliver results to our clients and are a key strategic priority within our firm. As a Knowledge Management Senior Specialist you will support the Retail Practice , which is a global group that supports all major Retail sectors, including Grocery, Mass, Apparel, Luxury, Specialty, Department Stores, Discount, Restaurants & Food Service, Recreation & Leisure, and more. Along with being one of the flagship industry practices at Bain, this practice is recognized within the firm as a passionate, energetic and innovative team. The Knowledge Management (KM) team plays a vital role in leveraging the expertise of our consulting staff, enabling us to achieve outstanding results for our clients. The Senior Specialist supports this effort by engaging with client case teams at both the start and conclusion of cases, addressing questions with Bain’s internal knowledge and capturing new insights gained during the process. They also manage existing knowledge, and pinpoint gaps to be addressed by future client case teams . WHAT YOU’LL DO Equip Partners in the firm and consulting staff with relevant expertise and resource recommendations Provide value-added front-line support to case teams by sharing curated “best of” Bain content, experience and perspectives Identify and connect experts within the Bain network to consulting teams Collaborate with our Information Services or Practice Centers of Excellence, to collectively provide consultants the best consolidated view of our internal and external knowledge Develop and package summary documents and provide updated or bespoke analysis Lead the capture and sharing of the practice knowledge base Capture and process knowledge onto our global intranet platform from client development and case team efforts Coordinate with other Senior Knowledge Specialists to identify cross practice content priorities and identify gaps in the knowledge base Communicate with case teams and practice affiliates to understand work and solicit most relevant content Manage metadata to facilitate user searching. Manage inputs to improve advanced analytics and AI output Package and codify our best thinking into insights Collaborate with practice team members to fill content gaps through new product development and deployment Manage and maintain practice page(s) on the intranet; ensuring our best materials are represented and shared Use AI tools to accomplish portions of the role. Experiment with new and existing AI tools to improve work processes Contribute to the development and execution of the practice strategy Analyze, understand and interpret underlying drivers of