Director, Retail Security Operations

{ "jobLocation" : { "@type" : "Place", "address" : { "@type" : "PostalAddress", "addressCountry" : "United States of America", "addressLocality" : "PA - Virtual - D" } }, "hiringOrganization" : { "name" : "Comcast (CC) of Willow Grove", "@type" : "Organization", "sameAs" : "" }, "identifier" : { "name" : "Director, Retail Security Operations", "@type" : "PropertyValue", "value" : "R441421" }, "datePosted" : "2026-07-21", "employmentType" : "FULL_TIME", "title" : "Director, Retail Security Operations", "description" : "Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Director, Retail Security Operations is responsible for building and leading Comcast's retail security operating model across a national retail footprint. The role provides direct oversight of security operations for approximately 390 company-owned retail locations and delivers governance, advisory support, standards alignment, escalation coordination, and risk visibility for approximately 300 branded partner stores operating under the Xfinity brand. This is a highly strategic builder role focused on creating structure, governance, reporting, operational routines, and accountability across a complex, distributed retail environment. Operating in a virtual-first, matrixed organization, this leader partners across Security Operations, Retail Operations, Supply Chain, Finance, Audit, regional teams, branded partner stakeholders, and external vendors to reduce risk, improve readiness, strengthen compliance, and enhance operational performance. The Director provides operational support, data, and coordination to investigative teams while preserving regional ownership of investigations and positions security as a practical business enabler that supports store operations, drives informed decision-making, and reduces operational risk without creating unnecessary operational friction. Job Description Responsibilities: Lead the retail security operating model for company-owned stores while providing governance, advisory support, standards alignment, escalation coordination, and risk visibility for branded partner locations. Build and mature enterprise governance structures, operational processes, reporting frameworks, standards, and accountability models. Oversee key retail security programs, including guard force operations, cash logistics, alarm systems, video management, and asset protection technologies. Establish performance metrics, dashboards, scorecards, and executive reporting that provide visibility into security risks, loss trends, compliance, vendor performance, and operational effectiveness. Coordinate cross-functional response and escalation for retail security incidents, operational risks, vendor issues, and emerging threats. Drive vendor performance through service-level expectations, scorecards, governance routines, and continuous improvement initiatives. Partner closely with Retail Operations, Supply Chain, Finance, Audit, regional teams, branded partner stakeholders, and business leaders to strengthen controls, improve store readiness, and reduce risk. Support investigative teams through operational coordination, reporting, and process enablement without assuming primary responsibility for investigations. Influence outcomes across a highly matrixed environment through partnership,