CCC MPS VAS Technical Solutions Representative - Italian speaker

CCC MPS VAS Technical Solutions Representative - Italian speaker Description - Please note, this is a general listing and may not have an immediate opening. We will contact candidates who best meet the job requirements as such openings arise . Who are we? HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn more http://www.hp.com/fr What can we do together? At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences, and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.

Accurately log and track customer interactions and service requests within the appropriate service management systems. Verify customer entitlement to support services and validate contract and warranty information. Manage and coordinate all French Business First (BF) hardware service requests and customer inquiries received through multiple support channels. Act as the primary point of contact for customers, managing expectations and ensuring a high level of customer satisfaction throughout the service lifecycle. Identify customer issues, provide appropriate solutions, and perform re-entitlement and service clarification activities when required. Contact customers to obtain any additional information necessary to facilitate service delivery. Monitor service events through completion to ensure compliance with service level agreements and operational requirements. Escalate complex or critical issues in a timely manner and coordinate resolution with appropriate internal teams. Plan, coordinate, and dispatch HP technical resources to support customer service requirements. Independently manage multiple customer cases simultaneously while adhering to established processes and service protocols. Exercise sound judgment to address customer concerns and resolve issues efficiently while maintaining service quality standards. Resolve moderately complex to complex hardware and software-related technical issues originating from customer contacts and proactive monitoring systems. Respond to inquiries regarding products, services, technical specifications, repairs, upgrades, parts, and options for both current and legacy product portfolios, based on customer support entitlement. Proactively identify opportunities to prevent recurring issues and improve customer outcomes. Contribute to operational excellence by providing feedback and recommendations for process optimization and service quality improvements. Participate in cross-functional initiatives and projects focused on enhancing operational efficiency and customer experience. Support knowledge sharing and team development activities and may provide guidance or mentoring to less experienced team members.