Senior Business Analyst, FinOps PMO

AI Sr Business Analyst - Role Description __________________________________________________________________________________________________________ About Amazon Finance Operations Amazon Finance Operations (FinOps) supports every business line and geography across Amazon — paying Vendors and Suppliers (Procure to Pay), collecting cash (Order to Cash), and paying employees (Payroll) on time, accurately, and with the best experience. As Amazon grows, so does the demand for FinOps services — and we're fundamentally rethinking how we deliver them.

We're recruiting a Senior Business Analyst for our FinOps Program Management Office (PMO) who will combine deep BA expertise with a forward-looking mandate — designing, deploying, and scaling AI agents that automate repeatable analysis tasks and accelerate delivery for our customers across the organization. You'll define the strategy for how AI transforms business analysis delivery, build intelligent workflows that compress timelines from weeks to days, and drive adoption across teams — while applying your expertise where it matters most: solving ambiguous problems, influencing senior stakeholders, and making strategic trade-offs that AI can't. This is a role for someone who can operate independently with limited guidance, manage the lifecycle of complex initiatives across multiple teams, and shape how an entire organization delivers. ________________________________________________________________________________ Key Responsibilities AI Strategy & Scalable Delivery Transformation • Define and own the AI-enabled delivery strategy for BA workflows across the PMO — determining where automation creates the highest leverage and driving adoption across teams • Architect intelligent workflows that automate repeatable BA tasks at scale — requirements drafting, validation, traceability, impact analysis — compressing delivery timelines organization-wide • Establish governance frameworks ensuring AI-generated outputs meet controllership standards, and iterate on agent performance based on measurable outcomes • Force-multiply by enabling other BAs and PMs to leverage AI tools effectively — building the mechanisms, guidelines, and training that make the capability self-sustaining Program Leadership & Complex Problem Solving • Own end-to-end delivery of complex, cross-functional initiatives spanning multiple teams and business units — from strategy definition through execution and post-launch measurement • Navigate ambiguity: define program scope, success criteria, and execution plans where the business problem or solution may not be well-defined • Make strategic trade-offs between short-term delivery needs and long-term scalability, and drive crisp decisions with senior stakeholders (Directors, VPs) • Proactively identify risks, dependencies, and failure modes — mitigating before they become roadblocks Requirements Leadership & Quality • Set the standard for requirements analysis across the team — ensuring completeness, consistency, feasibility, and verifiability at scale • Translate complex business and customer needs into actionable specifications grounded in data, and influence roadmap priorities based on business impact • Create and refine standardized BA processes, artifacts, and mechanisms that raise team maturity and effectiveness across the organization Stakeholder Influence & Communication • Partner with and influence senior leaders on priorities, resource allocation, and strategic direction • Drive alignment across multiple teams with competing priorities — building consensus and resolving contention constructively • Communicate effectively in writing and verbally to Directors and VPs — narratives, business cases, program reviews, and escalations Business Process Analysis & Optimization • Evaluate end-to-end business processes across AP, AR, and Compliance verticals — identifying automation opportunities that