Lead Business Analyst (Azure/DevOps)

Job Title: Lead Business Analyst (Azure/DevOps) Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Lead Business Analyst (Azure/DevOps) - United States | Onsite/Bothell, WA We are seeking an experienced Lead Business Analyst to support utility industry initiatives in complex, compliance-driven environments. In this role, you will act as the key connection between business stakeholders and software delivery teams, translating operational needs into clear, actionable requirements that drive successful outcomes. This is an excellent opportunity for a strategic, detail-oriented analyst with strong utilities domain expertise, NERC compliance knowledge, and Azure DevOps experience to help deliver high-impact technology solutions.

Serve as the primary liaison between business stakeholders and software development teams, ensuring alignment on goals, scope, and expected outcomes. Gather, analyze, document, validate, and manage business, functional, and system requirements across multiple initiatives. Lead requirements elicitation activities through stakeholder interviews, workshops, surveys, document reviews, and collaborative working sessions. Create, refine, and maintain user stories, acceptance criteria, requirements artifacts, and end-to-end traceability in   Azure DevOps (ADO). Support utility industry projects operating within   NERC-compliant environments, ensuring documentation standards and regulatory expectations are met. Evaluate business processes, workflows, and operational procedures to identify gaps, risks, and opportunities for improvement. Translate business needs into structured requirements that enable efficient design, development, testing, and implementation. Partner closely with project managers, developers, QA teams, and business users to support successful solution delivery. Facilitate requirements reviews, solution walkthroughs, and stakeholder sign-off sessions. Provide leadership and guidance to cross-functional teams while balancing multiple priorities in a fast-paced project environment. Support enterprise software development and modernization efforts with strong analytical insight and business process expertise. Help drive consistency, clarity,