Principal Architect, Salesforce Platform & AI

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Position Summary: The Principal Architect, Salesforce Platform & AI serves as the enterprise architecture leader responsible for the strategic direction, governance, and long-term evolution of the Salesforce platform ecosystem and AI-enabled capabilities. This role establishes the architecture vision that enables Salesforce Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, automation platforms, and emerging AI technologies to operate as a secure, scalable, and cohesive enterprise platform. The Principal Architect defines the technology strategy, architectural standards, and governance framework that drive consistency and reuse across business domains while enabling rapid innovation and delivery. Working across business leadership, enterprise architecture, cybersecurity, data, integration, DevSecOps, and delivery organizations, this individual ensures that platform investments align with enterprise objectives, regulatory requirements, operational excellence, and responsible AI adoption. This role provides technical leadership to globally distributed architecture and engineering teams and serves as the primary authority for enterprise-level Salesforce architecture decisions.

Enterprise Platform and AI Strategy Define and continuously evolve the enterprise Salesforce platform strategy, target-state architecture, and multi-year technology roadmap. Establish a unified architecture vision spanning Sales, Service, Experience, Integration, Data, Automation, and AI capabilities. Maintain comprehensive visibility across Salesforce organizations, shared services, integrations, data domains, platform dependencies, technical debt, and operational risk. Define architectural approaches for enterprise AI adoption, including agent-based capabilities, intelligent automation, data readiness, governance, and human oversight frameworks. Evaluate emerging Salesforce, AI, and cloud platform capabilities and determine strategic applicability and business value. Identify opportunities for platform consolidation, modernization, standardization, and cost optimization. Align platform investments with enterprise objectives including scalability, security, reliability, agility, and operational efficiency. Guide technology investment decisions and establish strategic architecture priorities across the Salesforce ecosystem. Architecture Governance and Technology Leadership Lead architecture governance through the Design Authority, Architecture Review Board, Salesforce Center of Excellence, and enterprise governance forums. Define and maintain enterprise architecture standards, reference architectures, reusable patterns, technical guardrails, and decision frameworks. Govern architecture across application development, integrations, data architecture, identity management, security, DevSecOps, AI services, automation platforms, and operational tooling. Partner with Enterprise Architecture, Cybersecurity, Infrastructure, Data, and Integration teams to ensure alignment with enterprise standards. Drive architectural consistency across business domains while balancing innovation, delivery speed, and operational risk. Establish and manage architecture exception processes, decision records, and platform standards documentation. Resolve complex cross-domain architectural challenges and influence strategic technology decisions across the enterprise. Platform Health and Operational Excellence Own architecture accountability for platform scalability, performance, resilience, maintainability, security, and operational health. Establish measurable platform