Associate

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Associate

5/6/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Qualifications:͏͏͏͏͏

College Graduate or General Educational Development (GED) certificate or equivalent in relevant work experience desired

With or without call center experience

Good communication in the applicable language (English)

Spoken skills & written skills

Willing to work 24x7

Customer service skills

Technical proficiency in MS office products required (Excel, Word, etc.)

Prefer to have experience using Yardi Voyager or similar property management program Roles & Responsibilities͏:͏͏͏͏͏

Answer inbound calls from the resident service line to assist in answering questions about resident lockout, email change, late fee processing, card dispute, charge reversal and general concerns / issues Enter and ensure accurate information is input into resident collection system (i.e. phone number, email, proper spelling of resident names). Diffuse and calm residents that may have isolated incidents that need immediate attention to provide the highest