Specialist, Traffic Offences

Summary   The focus   of this role is   financial and administrative activities related   to   Tolls and Citations   committed with ABG   and partners’   vehicles .   All activities are engaged in   establishing   and enhancing the satisfaction of internal and external customers.

Has thorough knowledge of the processes of the given service area.  Continually endeavours to improve the quality and efficiency of the services and to develop the processes.  Participates in team/department/BSC projects that utilize their expertise  Handling incoming traffic fines as per the latest procedure with the help of the Tolls and Citations tools/systems, make decisions within the scope of the procedure  Meeting set targets in terms of quality and productivity  Keeping the deadlines set by authorities and internal procedures  Answering voice and non-voice question from other departments and authorities. Initiate calls to authorities and partners to expedite case resolution.   Charging and invoicing administration fee and fines, tolls to customers, initiating and making payments to authorities  Creating regular and ad-hoc reports  Coordinating the work of assistants and trainees, giving professional support to new joiners  Supporting the seniors’ and line managers’ work  Helping in updating the process documentations, follow-up and record every single change  Making proposals to develop processes and improve results   Taking responsibility for decisions within defined frames based on process documentation and Delegation of Authority   Handling and updating the information needed for this.  Cooperating with departments in the BSC and in countries, rental stations, authorities  What we are looking for: At least high school graduation  University or college degree is an advantage  English: fluent  MS Office user level (Word, Excel, Outlook) What we offer: Cafeteria benefits, including SZÉP Card, health fund options, and language courses.  Medical insurance: Medicare  Performance bonuses based on your annual gross salary.  Access to an employee discount program at various hotels, gyms, restaurants, and more.  Opportunities to grow through our internal learning portfolio and recognition programs.  An extra day off to celebrate your birthday.  A vibrant, multinational environment with over 30 nationalities working together at the greenest office in Budapest, the Green House Building.  Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  Budapest Budapest Hungary