AVP, Strategy and Process Engineering, BSI

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Project Management Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $161,400.00 - $266,300.00 Target Openings 1 What Is the Opportunity? Job Profile Summary Lead high profile, strategic, large scale, process assessment, improvement and design services to improve overall business performance, customer experience and employee experience by identifying impediments to effective and efficient operational performance. Responsible for leading the most transformational projects, projects that span multiple organizations, projects which require deft handling of sensitive change management issues, and projects with the highest organizational impact. Introduce changes in operational processes and organizational behaviors that have a positive impact on bottom line results. Identify opportunities to improve productivity, decrease costs, increase available capacity, improve accuracy and timeliness, change behaviors, redesign roles and improve operational controls. Partner with business and functional leadership to bridge strategy to execution by informing strategy development, clarifying goals and strategy and conducting capability impact. Manage, organize and coordinate project and portfolios of assignments. Oversee the work of others to ensure assignments are completed on time. Provide direction and consultation as needed. Provide advanced technical consulting, generate new ideas, influence business leaders on the benefits, and assist in their implementation to achieve recommended results. Consult with business leaders on Business-wide or Enterprise-wide issues. Drive the design of new and strategic operating models across larger groups of processes and across the enterprise. Develops strategies for decomposing these large efforts into more manageable projects for teams to perform detailed design and implementation. What Will You Do? Works with Senior Leaders to identify demand for services. Satisfies customer demand and internal business requirements by leading efforts focused on providing process assessment and improvement services for the department to improve overall business performance through redesigned workflows, proper staffing levels, redefined roles and responsibilities, productive behaviors, and effective use of technology that have a positive impact on bottom line results and the customer’s experience. Partners with business to support strategy development and enable them to form and articulate their longer-term strategy roadmap. Oversees, designs, leads, and/or conducts capability assessments (all levels of complexity). Collaborates with and advises Senior leaders, Department leaders and subject matter experts about how to convert ambiguous requests into specific areas of focus to define the project scope and optimize the value of the process assessment. Determines and develops the overall project framework, approach, timeline, and resource allocation, often across multiple teams Leads agile project team and is accountable for project deliverables. Manages and concurrently functions as an individual