[TEMPORAL] - Manager, Deployment - Technical Subject Matter Expert, Digital + Technology Transformation, Global Technology

JOB SUMMARY The Manager, Deployment - Technical Subject Matter Expert, Digital + Technology Transformation, Global Technology , Caribbean & Latin America (CALA), is a key member of the CALA Continent organization and the project team supporting The Power of M. This role reports directly to the Sr. Manager, Infrastructure Readiness, Continent DTT . The role oversees planning and communication of infrastructure needs for properties transitioning to, migrating to, or opening with OCPMS (OPERA Cloud PMS).

This role will be fully integrated into the existing Digital + Technology Transformation technology project plan and workgroup and will serve as a key partner to all in-scope hotels to ensure infrastructure, network, and end-device requirements are clearly understood, properly planned, and completed before cutover or Go-Live. The role will work directly with hotel teams to assess readiness, validate requirements, provide hands-on support, troubleshoot issues as needed, and serve as a subject-matter expert on opportunities related to network connectivity, end-device readiness, and technology deployment execution.

Assist hotel teams directly with network readiness efforts by communicating requirements and offering clear, practical guidance to help them understand requirements (for technical and non-technical audiences) and effectively prepare their environments for deployment or transition to Power of M.

Proactively identify infrastructure risks and obstacles, including connectivity issues, infrastructure failures, or vendor dependencies. Support troubleshooting efforts and promote resolution by working with the appropriate teams and stakeholders.

Periodically follow up with properties within scope to confirm their commitment to project goals, track progress, manage action items, communicate effectively, minimize risks, promote engagement, and share deadlines and timelines.

Provide support for hotels before, during, and after cutovers to ensure a smooth transition, and share communication opportunities, best practices, and lessons learned from projects, as appropriate, with Sr. Manager and work team.

CANDIDATE PROFILE

Bachelor’s degree or an equivalent combination of education and experience 3+ years of relevant professional experience (Hotel Operations, Project Management, Technology Implementation, Stakeholder Engagement). 3+ years of experience working with property-based systems, including technical knowledge end-user computing (Desktops/Laptops), servers, and network infrastructure. Proficient and well-versed in the Marriott CALA Technology landscape, including managed and franchise hotels. Preferred . Experience working with international properties. Understanding of technical prerequisites in large-scale deployments, including workstation standards, endpoint validation, and bandwidth considerations Strong customer service orientation. Excellent written and oral communication skills. Ability to work effectively in a complex, service-intensive, deadline-driven environment. Ability to be detailed-oriented, while maintaining alignment with broader organization objectives. Project Management skills or equivalent certification, desirable . Proficiency with Microsoft Word, Excel and PowerPoint applications. Proficiency with SmartSheet, preferable. Understanding of network connectivity principles, fundamentals of LAN/WAN, Wi-Fi, DHCP/DNS, and basic troubleshooting capabilities. Knowledge of end-user computing support principles, including fundamentals of operating systems, desktop and laptop setup, user profile and application troubleshooting, peripheral device support, and troubleshooting experience. Fluent English and Spanish required, Portuguese an advantage.

CORE WORK ACTIVITIES

Coordinate deployment activities across hotels and teams to ensure project tasks are completed on time. Communicate technical requirements, timelines,