Specialty Testing Billing Customer Service Support Representative II– Remote

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. Labcorp Specialty Testing Billing team has an exciting career opportunity for a Customer Service Support Representative. Representative II Work schedule: Monday-Friday 9:30-06:00 PM EST Responsibilities Answer high volume of inbound calls from patients, doctor's office and/or private insurance carriers. Make outbound calls as requested to resolve open Patient AR and to resolve customer inquiries. Initiate payment plans for patients for outstanding balances. Routinely utilize multiple resources to resolve patient inquiries while on the phone. Maintain performance goals. Ability to become proficient with processes after completing a structured training program.

High School Diploma or GED equivalent. 2 years or more customer service experience.

2 years or more call center experience or healthcare-related customer service. 2 years or more medical billing, insurance claims, and explanation of benefits (EOB). 2 years or more patient billing. Experience in genetics, women’s health, and oncology specialty testing billing, including supporting patients through clinically complex and financially sensitive testing processes. Experience supporting payer and laboratory billing processes for genetic and molecular testing reimbursement, including Medicare and Medicaid payers. Ability to explain complex women’s health, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with clarity and empathy. Helps establish protocols and procedures; cross-functional collaboration. Bilingual English/Spanish capability. Skills and Competencies Strong verbal and written communication skills. Work and learn in a fast-paced environment. Attention to detail and organizational skills Team-oriented mindset with the ability to work independently. Navigate multiple computer screens and applications Alpha-Numeric data entry proficiency Explain billing or account information clearly and professionally. Energetic, passionate customer service. Customer‑focused problem solving and resolution skills. Adherence to confidentiality, privacy, and regulatory