Property Claims Adjuster (Remote, MST, PST)

Ready for your next chapter? Openly has redefined the insurance experience—replacing decades of complexity with clarity. We’re the insurance provider for people who expect more and the partner independent agents have been waiting for. Building a better future for personal lines insurance requires diverse expertise and thoughtful execution. We bring together dedicated problem-solvers who are excited to challenge the status quo and do meaningful work. What Sets Us Apart Technology That Delivers: We leverage cutting-edge data to modernize underwriting and deliver tailored insurance solutions. Superior Protection: Highly customizable coverage designed to match the unique needs of modern homeowners. A Seamless Experience: Frictionless workflows for independent agents and fast, human-centered care for policyholders. Our Core Values At Openly, our people are just as important as our product. Collaboration, communication, and work-life balance aren't just nice-to-haves—they are core to who we are. We believe a great company is built on a foundation of shared values, which is why we seek out individuals driven by integrity, empathy, teamwork, curiosity , and a healthy sense of urgency. Diversity, Equity, & Inclusion We embrace individuality and know that diverse teams build better products. Our commitment to inclusion across race, gender, age, religion, identity, and background drives our culture and our business forward every day.

The Property Claims Adjuster (preference for MST & PST timezones) is a core individual contributor role within Openly’s Property Claims organization, responsible for managing homeowner property claims from first notice of loss through resolution. This position demands a combination of technical claims expertise, strong customer focus, and meticulous attention to detail; someone who can investigate losses thoroughly, produce accurate estimates, and deliver a superior policyholder experience at every touchpoint. The ideal candidate handles every file with integrity, approaches policyholders and claimants with genuine empathy, remains curious about coverage and causation, partners effectively with vendors and teammates, and brings urgency to resolving every claim.

Claim Investigation & Coverage Analysis: Manage end-to-end property claim handling from first notice of loss through closure, including supplements, ensuring timely and accurate resolution. Conduct thorough investigations including review of policy terms, coverage analysis, and determination of liability. Examine claims for potential subrogation opportunities and identify potential fraudulent issues. Determine the appropriate method of inspection (virtual, field, or third-party) based on claim complexity and circumstances. Conduct virtual inspections using video, AI-assisted tools, and other emerging technology platforms. Estimating & File Documentation: Complete accurate property damage estimates using Cotality estimating software, adhering to established standard practices.  Prepare and maintain thorough file documentation, including coverage letters, estimates, activity notes, and settlement documentation.  Adhere to reserving best practices and update reserves accurately throughout the life of the claim.  Customer Service & Communication: Proactively handle claims with a commitment to timeliness and exceeding expectations. Provide superior customer service to policyholders, claimants, and agents throughout the claims process. Discuss claim status and provide regular updates to insureds, claimants, agents, and leadership, always maintaining clear and professional communication. Negotiate settlement of claims with insureds, claimants, and vendors with fairness and professionalism. Remain logged into phone queues to assist customers and respond promptly to inbound inquiries. Vendor & Partner Collaboration: Manage and collaborate with vendor partners including contractors, independent adjusters,