Real Estate Claims Account Handler

Reporting into the UK Head of Property Claims, the role will be a key member of the Property claims team responsible for Real Estate. About the rol e   We are looking for a dynamic person, with an analytical mindset who will be comfortable in managing many different priorities as the person responsible within the Property claims team for the management and oversight of all Real Estate accounts, working with key stakeholders to support the growth of the Real Estate book of business.   Technical skills and knowledge of the market will be key to meeting the demanding service levels required for handling claims in the Real Estate sector. In addition, oversight and management of multiple TPAs handling Real Estate claims (including monitoring of their contractual adherence, performance, claims outcomes and claims MI) will be a significant part of the role.   As importantly, a crucial part of this role will be to act as the key Claims contact for the Real Estate book, working closely with underwriters on new business opportunities and account retention, building and maintaining relationships with both new and existing Real Estate clients and brokers   The role will require excellent IT skills including knowledge of Microsoft Excel and Power BI to develop solutions to support in the analytics of large and numerous data sources.  The successful candidate will be responsible for providing key data metrics for Underwriters over multiple sectors of the Real Estate book of business.   How you will create an impact   Act as the key contact and focal point for Real Estate claims including supporting growth in the book of business both in terms of new business and retention. Build and maintain excellent working relationships with internal and external stakeholders, including underwriters, clients, brokers and TPAs. Management of the Real Estate claims including taking the lead on technical claims handling. Day to day oversight of TPA relationships, performance, MI, claims outcomes and adherence to contractual requirements. Responsible for the claims bordereau processing activity. Including oversight of the BDX and financial reconciliation process to ensure there remains alignment between the TPA claims MI, any applicable loss fund including payments made and outstanding reserves held in the AIG claims system.   Analytically focused and detail orientated, perform regular analysis of and report on Real Estate claims data, metrics, outcomes and trends. Ensure adherence to regulatory requirements including, but not limited to, Consumer Duty, Operational Resilience and Business Continuity and working closely with key stakeholders What you’ll need to succeed   Strong technical and operational skills gained in an insurer, broker and/or legal organisation   A technical expert in the Real Estate sector Working knowledge of all main brokers and TPAs in the Real Estate sector Excellent communication skills with the ability to appraise stakeholders across all levels including senior management The ability to develop IT solutions primarily utilising excel and power BI is essential. Strong financial acumen and intuition with the ability to handle large and complex issues / data At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger