Enterprise Solutions Engineer - MSP

We’re seeking a sharp, trusted, and highly autonomous Enterprise Solutions Engineer to help drive NinjaOne’s continued growth across the Managed Service Provider (MSP) market. This is a builder role—your chance to shape how we engage complex MSP organizations, scale technical wins, and define what great looks like in enterprise pre-sales. You’ll own the full technical sales cycle—from discovery and architecture through proof-of-concept and implementation—while partnering closely with Account Executives to influence deal strategy and deliver measurable impact. You won’t just run demos—you’ll build the playbooks, tools, and repeatable processes that help us scale. If you’ve helped grow a B2B SaaS business in the MSP ecosystem, thrive in high-stakes environments, and want your work to directly shape the next chapter of NinjaOne’s growth, we’d love to hear from you.    Location: We are flexible on remote work from home if you reside in one of the following U.S. states: CA, CO, OR, WA, & TX to support Pacific Time Zone   Travel Requirement: ~ 30% including strategic customer meetings, industry events, and team collaboration.    What You’ll Be Doing  Own the full pre-sales technical experience for MSP and enterprise accounts—guiding prospects through evaluation, product demos, architecture design, and proof-of-concept stages. Collaborate closely with Account Executives and Sales Leadership to drive channel growth and align technical value to business outcomes. Partner with onboarding and Customer Success teams to accelerate time-to-value and ensure long-term adoption across multi-tenant environments. Support the review and alignment of technical content within RFPs and RFIs, providing subject matter expertise and operational insight, without owning full proposal management. Serve as a strategic voice between Sales and Product—surfacing MSP-specific feedback, identifying feature gaps, and influencing roadmap direction. Build and maintain reusable technical assets including lab environments, demo flows, battlecards, and scripts to support a scalable AE-to-SE model. Represent NinjaOne at MSP and IT channel events, conferences, and customer forums. Help shape the future of the Enterprise SE function as a founding member of the team, contributing to playbooks, processes, and cross-functional alignment. Other duties as needed Technical Requirements  Proficiency in Windows environments (registry, services, performance troubleshooting)\ Familiarity with Linux/macOS systems and basic command-line troubleshooting. Strong understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections. Hands-on experience with RMM tools, ITSM platforms, and endpoint lifecycle management. Scripting experience in PowerShell, JavaScript, and/or VBScript is strongly preferred. Comfortable navigating complex IT ecosystems and integrating with existing infrastructure. Experience with Salesforce, Jira, Highspot, or equivalent systems is required.

10+ years in a pre-sales engineering, solutions architecture, or technical consulting role supporting MSP or enterprise B2B SaaS customers Evolved from a technical background (e.g., TAM, support, systems engineer) with practical insight into IT operations and service delivery at scale across multi-tenant environments Strong communicator with executive presence—able to tailor messaging for technicians, service managers, and MSP executives Brings deep domain knowledge in IT operations, RMM, automation, and ITSM-adjacent platforms within the managed services space Understands how MSPs evaluate, package, and scale SaaS solutions for end clients—along with insight into automation, efficiency, and recurring revenue models Known for high emotional intelligence, technical credibility, and a customer-first mindset Operates with adaptability and urgency, excelling in fast-paced, high-growth environments Embodies NinjaOne’s values: