Senior Manager, OneHUB Transformation

About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.

The Senior Manager / Manager, Transformation leads workstreams that operate OneHUB’s transformation roadmap. Sitting within the Transformation Office, this role takes the roadmap, phasing, and enterprise-level milestones set by the Transformation Office and turns them into concrete, deliverable systems implementations, end-to-end process redesigns, and operating model changes across OneHUB functions. Through structured delivery, process discipline, and a systems-oriented mindset, this role is a core enabler of OneHUB’s multi-year evolution into an industry-leading customer service organization.

Strategic Transformation Program Management Translates strategic direction into clear workplans, deliverables, and next steps for priority transformation initiatives. Lead progress of assigned workstreams, helping move initiatives from planning through implementation. Drive structured problem solving and develop practical recommendations to address issues and support execution. Initiative Advancement & Business Readiness Conduct research and analysis to inform decisions, clarify requirements, and support advancement of transformation priorities. Develop materials and tools that help teams execute against agreed plans and sustain progress across initiatives. Identify execution risks or gaps early and elevate them for resolution. Operating Model & Business Integration Operationalize operating model decisions (e.g., roles and responsibilities, decision rights, service levels, offshoring transitions) into concrete process, system, and organizational changes across OneHUB and its functional partners Develop standard transformation artifacts (SOPs, transition plans, and playbooks) that can be reused across workstreams, functions, and geographies Cross-Functional Collaboration & Stakeholder Engagement Partner closely with Change Management & Communications, Innovation Excellence, PMO, Operations, and functional leads to ensure systems and process changes are well sequenced, well understood, and well adopted Coordinate with external hub operators, system vendors, and implementation partners on delivery timelines, technical dependencies, and quality of execution Work hand-in-hand with Change Management & Communications to ensure frontline readiness, stakeholder alignment, and smooth adoption of process and system changes Reporting & Strategic Input Provide regular, structured reporting on systems and process workstream status, delivery milestones, risks, and business impact to the Transformation Office and OneHUB leadership Inform the refresh of the OneHUB transformation roadmap by surfacing execution learnings, operating model gaps, and sequencing opportunities across systems, processes, and organizational design Qualifications Experience Required 10+ years of experience in transformation delivery, large-scale systems implementation, business process redesign, operations, or management consulting Demonstrated track record of leading complex, cross-functional implementations through the full lifecycle with measurable operational impact Strong process design and systems thinking skills, including hands-on experience developing SOPs, playbooks, and transition plans Proven ability to influence, align, and drive delivery across senior cross-functional stakeholders spanning business, operations, and technology Must have demonstrated