Biometrics and Mobile Security Production Support Engineer

This position is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Support business and work with System administrators, developers, and analysts with troubleshooting issues. Perform change management and incident management utilizing documented procedures through change management tools Support service recovery procedures Participate in Problem Management processes to identify solutions for recurring problems. Document problem resolutions and publish knowledgebase. Work with vendor support, System administrators / architects on a regular basis and track issues to closure as a Subject Matter Expert. Support maintenance and migrations on the Authentication infrastructure.

Must-have Skills 8+ years of relevant industry experience in one or more of the following Authentication products for Mobile Biometrics would be advantageous. Proficiency in Unix shell scripting and any of the programming languages like JAVA would be advantageous. Experience supporting REST and SOAP API web services calls Experience with Multifactor Authentication systems using Voice, Mobile Soft Tokens and SMS OTP. Experience with Middleware Products like IBM/Apache HTTP Server and Application servers IBM WASND/Tomcat Servers. Conversant in Linux-based environments (RHEL) that includes being conversant in terminal commands and developing shell scripts. Experience with critical production server support, application upgrades and project lifecycle/ SDLC processes. Experience with Mobile Security and Publishing to Apple and Google Play Store.

Good knowledge on Mobile development Platforms (IOS, Android). Experience with supporting one-time password technology using Voice, SMS, and Biometrics products Experience in High-level Programming languages like JAVA and Unix shell scripting. Experience working Linux environment is highly desirable for this role. Familiarity with IT Service Management processes based on the ITIL framework What we can offer you: By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well: Cafeteria Program Home Office Allowance (for colleagues working in hybrid work models) Paid Parental Leave Program (maternity and paternity leave) Private Medical Care Program and onsite medical rooms at our offices Pension Plan Contribution to voluntary pension fund Group Life Insurance Employee Assistance Program Access to a wide variety of learning and development programs, online course libraries and