Senior Corporate Counsel, Commercial Transaction

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

PagerDuty is seeking a Senior Corporate Counsel – Commercial Transactions to join our diverse, customer-focused Commercial Legal team! As Senior Corporate Counsel, you will report to the VP & Deputy General Counsel, Commercial Legal, and will partner with PagerDuty’s go-to-market teams as a trusted advisor on commercial transactions.

• Draft, review, and negotiate commercial agreements end-to-end with customers and partners for PagerDuty’s SaaS offerings, including products utilizing machine learning and generative AI features

• Assist in the development of contract templates, standard methodology processes, playbooks, and automation across the entire contract's life cycle, as needed, including leveraging Legal AI tools to optimize deal velocity and contracting workflows

• Partner with the go-to-market sales, services, and channel partner teams as a trusted advisor on all customer and deal-related matters

• Communicate complex matters clearly and solve problems practically

• Liaise with cross-functional business units (like finance, sales operations, security, product, support, and privacy) when needed to align on requested contractual terms and conditions that impact our business

• Juris Doctor degree from accredited law school; admitted to and in good standing with California or other State Bar Association

• At least 9 years of broad-based technology transactional experience across multiple business lines and jurisdictions, and understanding of key domestic and international regulatory requirements in the SaaS and AI space

• Extensive experience drafting, reviewing, negotiating, and advising on different types of commercial transactions, including SaaS sales, reseller, strategic partnerships, consulting partnerships, licensing agreements, and statements of work

• Experience collaborating with other cross-functional teams supporting Sales, communicating and explaining business risks, and drafting language to reflect business stakeholder approvals and feedback

• Highly responsive with a service-oriented attitude. Expertise in balancing risk, and other legal requirements to safeguard PagerDuty’s interests/values, while ensuring revenue efforts are fully supported

• Collaborative teammate with the ability to work independently, drive results, and maintain a professional and calm demeanor

• Experience supporting a global sales organization, supporting international transactions, and negotiating across time zones

• Experience in public sector contracting, providing legal expertise in working with U.S. Federal and SLED end-user customers and system integrators a plus

• Experience doing business with regulated industries and understanding of modern data privacy/data security frameworks as they