GDS Alliances Operations Lead Analyst - ServiceNow Alliance - Supervising Associate

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Title: GDS Alliance Operations Lead Analyst           Job Summary:   The GDS Alliance Operations Lead Analyst will operate from the GDS Alliances Delivery Center and provide structured operations, governance, stakeholder coordination, reporting, content management and execution support for the ServiceNow Alliance within the broader Global Alliances and Ecosystem Relationship Enablement function. The role will help alliance leadership run an effective, insight-led and scalable operating model by tracking priorities, managing operational cadence, improving process discipline and enabling timely execution of ServiceNow alliance initiatives across sell, build and deliver motions. The incumbent will work closely with alliance, market, finance, contracts, training, BMC and enablement stakeholders to strengthen delivery consistency, improve data and reporting quality, simplify ways of working and identify automation opportunities, including the responsible use of AI-enabled tools to reduce manual effort, enhance reporting narratives and improve operational outcomes.   Essential Functions of the Job:

Serve as the central operations and PMO support point for assigned alliance activities, ensuring priorities, workstreams, owners, timelines, risks, dependencies and follow-ups are clearly captured, tracked and progressed with discipline. Provide ServiceNow alliance leadership with timely business insights through structured reporting, dashboards and executive-ready narratives covering sales, pipeline, opportunity tagging, partner-sourced and co-sell activity, prospect tracking, key GTM wins, book of business movements, partner program measures and other performance indicators. Support governance cadence for leadership meetings, QBRs, planning forums and operational reviews by developing agendas, storyboarding content, coordinating inputs, preparing meeting materials, capturing actions and tracking closure. Maintain and continuously refresh alliance reference materials, SharePoint content, leadership-ready presentations, internal updates and other enablement assets to improve findability, consistency, relevance and adoption across stakeholder groups. Coordinate with Brand, Marketing and Communications teams to develop, review and maintain alliance-related content, ensuring alignment with messaging standards, stakeholder expectations and partner program requirements. Program manage ServiceNow partner tools, portals and operational processes, including partner portal access request tracking, issue resolution, adoption monitoring, certification and skills currency tracking, training coordination and tool administration support. Work with alliance investment, finance, legal and enablement teams to support ServiceNow Market Development Fund processes, investment tracking, compliance monitoring, quarterly reviews, documentation readiness, claims support and process adherence. Support ServiceNow alliance contract and governance activities, including initiation and tracking of localization of global agreements, program documentation, partner distinction or specialization requirements and related compliance actions in collaboration with the Ecosystem Contracts team and relevant business stakeholders. Partner with onshore ServiceNow alliance enablement contacts on strategic projects, transformation initiatives, stakeholder mapping, partner offering or marketplace coordination, event or sponsorship coordination, training interventions and other priority initiatives as required. Identify opportunities to simplify, standardize and improve alliance